Kristi Pickens
Sherrodsville
Summary
Dynamic Purchasing Project Manager at Provia with a proven track record in project management and exceptional organizational skills. Adept at fostering stakeholder communication and driving program improvements, I excel in multitasking and maintaining attention to detail, ensuring projects are completed on time and within budget.
Overview
21
21
years of professional experience
Work History
Purchasing ProJect Manager
Provia
01.2021 - Current
- Planned and organized project scopes to achieve on-time completion and adherence to budget.
- Define the goals for the project and communicate with stakeholders to keep everyone informed.
- Prioritized tasks, monitored progress, resolved issues, and documented details in project management database.
- Collaborated with all departments to manage project pipeline and implement continuous program improvements.
Customer Service Representative
Provia
07.2019 - 12.2020
- Delivered exceptional customer service, resulting in high levels of customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Built relationships and served as preferred point of contact for dealers, distributors, and installers through diligent follow-up and proactive communications on account specifics, orders, shipments, product configurations, and warranty claims.
- Trained new employees on customer service protocols and systems.
- Coordinated additional tasks beyond primary responsibilities to support team objectives.
Sales consultant
Andreas Furniture
01.2017 - 01.2019
- Cultivated customer relationships, enhanced sales performance, monitored market trends and styles to address customer needs, and pursued continuous education on products and trends.
- Provided product knowledge to enhance customer decision-making and satisfaction.
- Assisted customers in selecting furniture that meets their needs and preferences.
- Managed inventory levels to ensure adequate stock availability for customers.
Account Manager
GSP Retail
01.2015 - 01.2017
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic proposals to address client needs and expectations.
- Developed sales plans and marketing campaigns for large operations to increase market engagement and sold GSP products and services while maintaining a comprehensive client database.
- Coordinated project timelines and deliverables across multiple teams.
Account Representative
Shearer’s Foods LLC
01.2009 - 01.2015
- Managed and forecasted multiple accounts, aligning strategies with target goals.
- Managed customer accounts and inquiries effectively.
- Built strong relationships with clients to enhance satisfaction.
- Collaborated with sales teams to develop promotional strategies.
Inside Sales & Asst. Marketing Coordinator
Allied Machine & Engineering
01.2005 - 01.2009
- Develop and manage daily reporting, create and prepare promotional events, develop new marketing techniques, lead and prepare educational seminars for customers, prepare monthly marketing reports, implement a marketing analysis, build and maintain customer relationships and satisfaction through managing accounts and continuous communication with customers, assign territories in the US and Canada, provide full customer service, sales, and problem solving, work closely with the engineering department.
- Coordinated marketing campaigns to increase brand visibility and product awareness, resulting in improved customer engagement.
- Contributed to content creation for promotional materials and social media platforms, enhancing brand messaging.
- Managed event logistics and vendor relationships for trade shows and conferences, ensuring seamless execution and attendee satisfaction.
Education
Bachelor of Science Degree - Business Management & Concentration in Marketing
Kent State University
High School Diploma -
Hiland High School
Skills
- Project management
- Account management
- Organizational skills
- Time management
- Attention to detail
- Computer proficiency
- Verbal and written communication
- Team collaboration
- Multitasking ability
- Dependability
- Self-motivation
- Quick learner
Experiences And Leadership
- Project Management Certificate, Awarded through Kent State University after taking 3 courses for further education.
- Membership with the American Marketing Association, Appointed by the AMA Board at KSU as the Membership Chairman. Recruitment of new members, creating monthly and annual reports.
- Involvement, Involved with the Alzheimer’s Association.
Timeline
Purchasing ProJect Manager
Provia
01.2021 - Current
Customer Service Representative
Provia
07.2019 - 12.2020
Sales consultant
Andreas Furniture
01.2017 - 01.2019
Account Manager
GSP Retail
01.2015 - 01.2017
Account Representative
Shearer’s Foods LLC
01.2009 - 01.2015
Inside Sales & Asst. Marketing Coordinator
Allied Machine & Engineering
01.2005 - 01.2009
Bachelor of Science Degree - Business Management & Concentration in Marketing
Kent State University
High School Diploma -
Hiland High School