Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kristi Ramsey

York,SC

Summary

Professional, detail-oriented administrator motivated to drive projects from start to finish as part of a dynamic team. Detail-oriented accounting experience with eight years effectively maintaining accurate accounting information for small-scale organizations. Also experienced in supporting network infrastructure for multi-user and remote environments. Committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Administrative Assistant/EMT-B

City of York Fire Department
York, South Carolina
02.2017 - Current
  • Greet incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Implementation of new reporting and record keeping software, including migration from the prior software.
  • Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
  • Review incoming correspondence and determined the action required and its priority.
  • Correspond with clients through email, telephone, or postal mail.
  • Respond to inquiries and research and resolve problems related to incidents handled by the department.
  • Operate office photocopiers, maintain the office bulletin board and assist staff with clerical or procedural requirements.
  • Provide clerical support to company employees, including copying, faxing and file management. Assist administrative team members with completing daily tasks in order to maintain a smooth workflow.
  • Compile and analyze data using spreadsheets or other database software such as Microsoft Office Suite and Crystal Reports.
  • Catalog and manage department records and files for prompt and efficient retrieval.
  • Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.
  • Draft biweekly time sheets for 13 employees.
  • Participate in marketing and outreach and other visibility efforts, as requested.
  • Order and distribute office supplies while adhering to a fixed office budget.
  • Reconcile account balances and financial documentation such as bank statements, cash receipts, and school accounts.
  • Processed accounts receivable and accounts payable.
  • Obtained signatures for financial documents and internal and external invoices.
  • Filled in for the accounts payable clerk at City Hall during an extended absence. Worked with the Finance Manager to streamline and organize some of those processes.
  • Received NREMT and SC certification July 2021
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

Personal Account Rep/Bookkeeper

Jay Killen Insurance Agency
Lake Wylie, SC
07.2013 - Current
  • Currently I only perform in the Bookkeeper role.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Established a QuickBooks accounting system to reflect accurate financial records.
  • Reconciled company bank, credit card and line of credit accounts.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Met with an average of 20 walk-in policyholders to address and resolve complaints weekly.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Calculated quotes and educated potential clients on insurance options.
  • Followed up with customers on unresolved issues.

Office Administrator

Industrial Service & Solutions, LLC
Spartanburg, SC
07.2013 - 04.2015
  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Created daily and weekly cash reports for accounting management.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.

Systems Administrator

York Electric Cooperative, Inc.
York, South Carolina
02.2004 - 07.2013
  • Establish compatibility with third party software products by developing program for modification and integration.
  • Coordinate with systems partners to finalize designs and confirm requirements.
  • Diagnose and troubleshoot UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensure network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provide documentation on start-up, shut down and first level troubleshooting of processes to employees.
  • Implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Security Officer under the HIPAA and Dodd - Frank operational policies.  Created the policies and train employees under the guidelines of these policies.
  • Compile, update, and maintain the company's Disaster Recovery Plan.
  • Design IT strategic plan for component development practices to support future projects.
  • Consistently meet deadlines and requirements for all production work orders.
  • Manage creative projects from concept to completion while managing outside vendors.
  • IVR project manager for upgrade of system. Responsible for costing, implementation/integration, training, and troubleshooting the upgrade to the existing system.
  • VoIP phone system project manager.  Responsible for costing, implementation/integration, training, and troubleshooting the system. 
  • Mange, troubleshoot, and upgrade CIS software.
  • Recommend network security standards to management.
  • Monitor network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Manage firewall, network monitoring and server monitoring both on- and off-site.
  • Manage mail remittance processing hardware and software.
  • Design and implement new server standards for core business services.

Member Services Representative I/II

York Electric Cooperative, Inc.
York, South Carolina
06.1996 - 02.2004
  • Worked with clients by addressing customer inquiries, solving problems and providing new product information.
  • Handled daily flow of paperwork and coordinated with other departments on electric service installations.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Managed mail and cash payments from clientele.
  • Managed software backups, upgrades, and year-end procedures.

Clerical

York Electric Cooperative, Inc.
02.1994 - 06.1996
    • Worked in the daily office operations.
    • Managed the paperwork workflow for the company.
    • Oversaw employee insurance claims with health insurance provider.
    • Responsible for backing up of CIS software.
    • Filled in for various other positions within the company on as needed basis including cashiers, switchboard, and helping members on the phone and in person.

Education

Bachelor of Science - Business Administration

Winthrop College
05.1991

Skills

  • Excellent problem-solving abilities
  • Strong communication skills
  • Excellent diagnostic skills
  • Organized
  • Multi-tasking
  • Professional
  • Team oriented
  • Self-motivated professional
  • Intuit QuickBooks
  • Windows XP, 7, 8 and 10
  • Windows Server 2003 and 2008
  • Exchange 2003 and 2010
  • Network maintenance
  • Network upgrades
  • HP and Adtran router management
  • Remote access technology
  • VoIP telephony
  • MS Office Suite

Affiliations

Past member, York Rotary Club

Past & Current Deacon, First Presbyterian Church, York, SC

Certification

Licensed P & C Insurance Agent in North and South Carolina

NREMT

South Carolina Certified EMT

Timeline

Administrative Assistant/EMT-B

City of York Fire Department
02.2017 - Current

Personal Account Rep/Bookkeeper

Jay Killen Insurance Agency
07.2013 - Current

Office Administrator

Industrial Service & Solutions, LLC
07.2013 - 04.2015

Systems Administrator

York Electric Cooperative, Inc.
02.2004 - 07.2013

Member Services Representative I/II

York Electric Cooperative, Inc.
06.1996 - 02.2004

Clerical

York Electric Cooperative, Inc.
02.1994 - 06.1996

Bachelor of Science - Business Administration

Winthrop College

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Kristi Ramsey