Kristi Rhodes
Harker Heights,Texas
Summary
Highly motivated and detail-oriented professional seeking a position to leverage administrative and organizational skills, I can utilize my expertise in record management, customer service, and compliance to contribute to the efficiency and effectiveness of the position.
Overview
22
22
years of professional experience
Work History
Braillist
KISD
09.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Account Representative
Excel Finance
02.2016 - 04.2017
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Interpreted financial data to identify trends and opportunities.
- Streamlined account management processes to improve efficiency and reduce errors.
Assistant Manager
Domino's Pizza
01.2009 - 12.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Representative
GC Services LP
11.2008 - 12.2009
- Answered calls and addressed customer inquiries, solving problems and providing new product information.
- Politely assisted customers via telephone.
- Directed calls to appropriate individuals and departments.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Clerk/Cashier
Mickey's
07.2007 - 10.2008
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Processed payments and returns with accuracy and efficiency.
- Opened and closed store by balancing cash registers and receipts.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Counter Service Pizza Maker
Marneys Pizzeria
02.2003 - 06.2007
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Assembled food orders while maintaining appropriate portion control.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Handled currency and credit transactions quickly and accurately.
Education
High School Diploma - undefined
Saint Charles Community High School
Saint Charles, Michigan2007
Skills
- Problem-solving
- Money handling
- Researching skills
- Document management
- Records management
- Meeting coordination
- Time management
- Attention to detail
- Customer service
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Braillist
KISD
09.2018 - Current
Account Representative
Excel Finance
02.2016 - 04.2017
Assistant Manager
Domino's Pizza
01.2009 - 12.2009
Customer Service Representative
GC Services LP
11.2008 - 12.2009
Sales Clerk/Cashier
Mickey's
07.2007 - 10.2008
Counter Service Pizza Maker
Marneys Pizzeria
02.2003 - 06.2007
High School Diploma - undefined
Saint Charles Community High School
Similar Profiles
Jasma C. DobyJasma C. Doby
Middle School Head Cheer Coach at KISDMiddle School Head Cheer Coach at KISD
Bridget SmithBridget Smith
Early Educator at KISDEarly Educator at KISD
Staci ThomasStaci Thomas
Dyslexia Interventionist at KISDDyslexia Interventionist at KISD