Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Kristi Roberts

Lithia

Summary

Dynamic talent acquisition leader with a proven track record at Terminix, driving a 30% reduction in time-to-hire through innovative AI sourcing techniques. Skilled in data analysis and team mentorship, I excel in aligning recruitment strategies with business goals while fostering a collaborative environment that enhances candidate quality and hiring manager satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Manager, Talent Acquisition & Strategy

Terminix
Tampa
01.2023 - Current
  • As the Sr. Manager of Talent Acquisition & Strategy, I lead the development and execution of comprehensive recruitment strategies for senior engineering, leadership, and customer experience roles. My role focuses on ensuring alignment between business growth objectives and talent acquisition efforts while using data-driven insights to drive efficiency. I’ve successfully led efforts to implement AI-driven sourcing techniques, reducing time-to-hire by 30% and increasing candidate quality by 25%. Additionally, I mentor and lead a high-performing recruitment team, fostering continuous improvement and achieving a 20% increase in performance metrics.
  • Spearheaded and managed cross-functional teams to design, implement, and scale recruitment processes, systems, and tools, driving operational excellence and aligning talent acquisition strategies with long-term organizational goals.
  • Served as a trusted Subject Matter Expert (SME), providing strategic consulting and guidance to senior leadership and hiring managers throughout the end-to-end recruiting lifecycle, ensuring seamless execution of talent acquisition initiatives.
  • Led and optimized recruiting operations, overseeing a high-performing team responsible for sourcing, evaluating, and securing top-tier talent to meet current and future corporate hiring demands across multiple functions.
  • Cultivated strategic partnerships with key business leaders to ensure alignment with business objectives, driving continuous process improvements, overcoming talent acquisition challenges, and contributing to overall organizational success.
  • Mentored and developed a high-impact team of recruitment professionals, fostering a culture of continuous improvement, collaboration, and leadership development to elevate overall recruiting performance and outcomes.

Supervisor, Talent Acquisition & Strategy

Terminix
Tampa
01.2021 - 01.2023
  • In this role, I managed a team of recruiters while executing targeted talent acquisition strategies that aligned with business objectives. I worked closely with senior leaders to streamline recruitment processes and improve the quality of hires. I reduced time-to-fill by 15% and improved candidate quality by 20% through creative sourcing strategies. Additionally, I developed and led team training programs to improve stakeholder engagement and recruiter effectiveness, contributing to a 25% increase in hiring manager satisfaction.
  • Directed and optimized recruitment operations, reducing time-to-fill by 15% and increasing the quality of hire by 20% through innovative sourcing strategies.
  • Designed and executed tailored talent acquisition strategies, attracting top-tier internal and external talent that aligned with organizational growth and business objectives.
  • Coached and mentored a team of recruiters, improving team collaboration, boosting hiring manager satisfaction by 25%, and consistently exceeding recruitment goals.
  • Streamlined recruitment processes, reducing inefficiencies by automating key workflows and lowering recruitment costs by 10%.
  • Partnered with leadership to ensure recruitment strategies aligned with diversity, equity, and inclusion goals, promoting an inclusive hiring environment.

Full-Cycle Senior Recruiter II of Talent Acquisition & Strategy

Terminix
Tampa
01.2020 - 01.2021
  • As a Full-Cycle Senior Recruiter II, I managed end-to-end recruitment for a wide range of roles, ensuring we consistently filled positions with top-tier candidates. I leveraged advanced sourcing techniques and established strong relationships with hiring managers to better align recruiting efforts with department needs. My focus on improving the candidate experience led to a 30% increase in candidate satisfaction, and my work contributed to a 95% offer acceptance rate.
  • Managed full-cycle recruitment for a wide range of roles, maintaining a 95% offer acceptance rate and reducing turnover by consistently attracting top-tier talent.
  • Utilized advanced sourcing techniques, including LinkedIn Recruiter and niche job boards, to build a diverse talent pipeline and attract high-quality candidates.
  • Enhanced candidate experience by providing timely, clear, and engaging communication, resulting in a 30% increase in candidate satisfaction scores.
  • Collaborated with hiring managers to understand departmental needs, ensuring alignment between recruitment strategies and business objectives, resulting in more efficient hiring processes.

HR Business Partner | Recruitment Consultant

DataLink Software
Tampa
01.2019 - 01.2020
  • In my role as an HR Business Partner and Recruiter, I was responsible for developing and executing initiatives that improved employee engagement and retention. I worked closely with leadership to advise on performance management, compliance, and HR strategy. I also led a major HRIS implementation project, improving HR processes and reporting accuracy. Through my training programs, I championed diversity and inclusion, which had a direct impact on enhancing the company's workplace culture.
  • Implemented strategic initiatives to enhance employee engagement and retention, resulting in a 15% improvement in retention rates across key departments.
  • Advised leadership on performance management, ensuring compliance with company policies and employment laws while fostering a high-performance culture.
  • Led HRIS implementation projects, optimizing internal HR processes and improving reporting accuracy by 20%, streamlining data management and analysis capabilities.
  • Developed and delivered training programs on diversity, equity, and inclusion, fostering a positive and inclusive workplace culture.

Project Analyst – Business & Implementation Strategist

DataLink Software
Tampa
01.2019 - 12.2019
  • Supported strategic planning and execution across project stages, ensuring effective customer engagement and successful adoption during the implementation phase.
  • Drove cross-functional collaboration between internal teams and clients, ensuring timely achievement of project milestones and delivery of key outcomes.
  • Led the configuration and rigorous testing of software solutions, ensuring comprehensive alignment with client specifications and optimizing system performance to meet organizational goals.

Senior Project Manager – Operations & Systems

Thyssenkrupp
Tampa
01.2016 - 01.2019
  • As Senior Project Manager of Operations & Systems, I was responsible for managing multiple concurrent projects, ensuring all deliverables were met on time. I worked closely with internal teams to streamline workflows and documented Standard Operating Procedures (SOPs), significantly improving team efficiency and resource allocation.
  • Managed concurrent projects across departments, ensuring that all milestones and deliverables were completed on time and aligned with business goals. Created and maintained comprehensive project documentation, tracking all project happenings that was associated to the team.
  • Streamlined internal workflows, documenting standard operating procedures (SOPs) and improving team efficiency through standardized processes.
  • Managed resource allocation, optimizing team capacity and ensuring efficient project execution in a fast-paced environment.

Manager of Inbound & Outbound Sales – Contact Center

Terminix
Tampa
01.2005 - 01.2016
  • In this role, I led a sales team of 60+ agents and successfully drove a 38% year-over-year increase in sales revenue. I utilized real-time sales and service metrics to optimize team performance and improve customer satisfaction scores. I also developed performance dashboards to enable quick, data-driven decision-making.
  • Directed day-to-day operations of a high-performing inside sales team of 60+ agents, driving a 38% year-over-year increase in sales revenue.
  • Leveraged real-time data to analyze sales and service metrics, optimizing team performance and improving customer satisfaction scores.
  • Created performance dashboards, providing real-time insights for decision-making and enhancing team performance through targeted coaching.

IT Analyst II

Terminix
Memphis
01.2013 - 01.2014
  • As an IT Analyst, I provided advanced data analysis to identify trends and streamline internal processes. I also developed executive-level reports and interactive dashboards, enabling leadership to make data-driven decisions.
  • Performed advanced data analysis, identifying trends and process inefficiencies that led to operational improvements across IT systems.
  • Developed executive-level reports and interactive dashboards to enable data-driven decision-making for senior leadership.
  • Led requirements gathering and functional design sessions for enterprise IT systems, ensuring alignment with business objectives and stakeholder needs.

Education

Bachelor of Business Administration (BBA) - Marketing Management

University of Memphis
Memphis, TN

Skills

  • Microsoft Office Suite
  • Google Workspace
  • Workday and Verint
  • Efficient Elements and SharePoint
  • AS/400 and Cisco IP Voice
  • Avaya and Oracle
  • Kronos timekeeping system
  • Jira and Trello
  • Asana and Smartsheet
  • Basecamp project management
  • Microsoft Teams and Slack
  • Tableau and Power BI
  • SQL database management
  • Advanced Excel skills
  • Google Data Studio
  • Access database management
  • Salesforce CRM
  • HubSpot marketing automation

Certification

Prosci Change Management Practitioner

Accomplishments

  • Award of Excellence recipient for 6 years, given to top 1% of company
  • Superior Management Award recipient 3 years
  • Review Ratings of Exceptional Performance, 2 years

Timeline

Sr. Manager, Talent Acquisition & Strategy

Terminix
01.2023 - Current

Supervisor, Talent Acquisition & Strategy

Terminix
01.2021 - 01.2023

Full-Cycle Senior Recruiter II of Talent Acquisition & Strategy

Terminix
01.2020 - 01.2021

HR Business Partner | Recruitment Consultant

DataLink Software
01.2019 - 01.2020

Project Analyst – Business & Implementation Strategist

DataLink Software
01.2019 - 12.2019

Senior Project Manager – Operations & Systems

Thyssenkrupp
01.2016 - 01.2019

IT Analyst II

Terminix
01.2013 - 01.2014

Manager of Inbound & Outbound Sales – Contact Center

Terminix
01.2005 - 01.2016

Bachelor of Business Administration (BBA) - Marketing Management

University of Memphis

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Kristi Roberts