Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Professional Experience-34 years
ADDITIONAL EXPERIENCE
Extended Learning
COMMITTEES
APSE-The Colorado Association for Persons in Supported Employment Award for Outstanding Leadership
Timeline
Generic

Kristi Roe

Manzanola,CO

Summary

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Advocacy Director- Patient and Family Advocate, Peer613, Peer404 and Peer128 Supervisor

Southeast Health Group (SHG) Valley-Wide Health Sy
11.2014 - Current
  • As the Patient and Family Advocate, I help individuals and their families navigate our healthcare services, assuring access to these services and protecting their rights
  • These duties include:
  • Educating clients and families about their rights and ensuring they are protected
  • Assisting clients and their families in understanding services and systems by providing them with information about availability, access, and limits to services
  • Providing education, training, and informational tools to help clients advocate for themselves by developing their knowledge and increasing their coping skills
  • Facilitating communication between providers and the individual receiving services and their families
  • Educating clients and their families about the process for filing grievances about treatment and/or services received at SHG/VWHS
  • Reviewing and investigating all grievances and then coordinating the resolution process
  • Track grievances for trends
  • Overseeing, approving, and providing clients in need with Advocacy Funds and managing budgets
  • As the Peer Supervisor, I supervise SHG/VWHS Peer Specialists Peer613, Peer404, and Peer128- peer-run facilities offering individual peer support to the community as well as peer-directed self-help and educational groups
  • These duties include:
  • Supervising SHG/VWHS Peer Specialists and assisting in their recruitment and retention including; interviewing, educating, training, coaching, clinical and administrative supervision
  • Oversee the development, scheduling, planning, and effective delivery of services at Peer613, Peer404, Peer128, and other services provided by SHG/VWHS Peer Specialists
  • Creating and maintaining short and long-term program plans and budgets
  • Developing regular and routine monitoring and maintenance of Peer613, Peer404, Peer128, and other Peer Services
  • Representing the agency and promoting SHG/VWHS and Peer613, Peer404, and Peer128 in the community through positive public relations and marketing
  • Operating the program in compliance with all applicable federal, state, county, and local statutes, regulations, rules, and policies
  • These two companies merged in March of2023

Mental Health Worker

Southeast Health Group
02.2012 - 11.2014
  • Company Overview: formally known as -Southeast Behavioral Health Group, La Junta Colorado
  • As a Mental Health Worker, I was responsible for the management and delegation of the monetary benefits of each client for whom SEBHG is their representative payee
  • I worked with each of these clients teaching money management skills and managing their benefits to ensure their needs are met
  • These duties included:
  • Developed and follow a curriculum teaching money management to clients and groups
  • Determined the individual’s needs and ensure benefits are used to meet those needs
  • Reported any changes or events which could affect the individual’s eligibility for benefits or payment amount
  • Documented each individual’s benefits and how each spent and/or saved their money
  • Completed written reports accounting for the client’s funds
  • Work directly with SSA regarding each individual’s benefits
  • Assessed an individual’s needs and preferences and identify specific goals
  • Documented each service provided
  • Analyzed the intervention and its impact on the progress of the individual reaching their goals
  • Provided money management skills training services so clients may develop the skills needed to become their own payee
  • Developed budgets, forms, guides, and other tools to provide training and support to assist clients in reaching their goals
  • Completed Annual and Six-Month Update summaries to address each client’s goals and progress
  • Met production levels and benchmark standards

CASE MANAGER II

Southeast Health Group
07.2007 - 02.2012
  • Company Overview: formally known as -Southeast Mental Health Services, La Junta Colorado
  • As a Case Manager II, I located and managed resources to ensure that the individual’s needs are met
  • I worked directly with individuals assessing their needs and then planning, implementing, and providing services to meet the client’s needs
  • These duties included:
  • Managed resources, planned, and deliver services and support to each client
  • Assessed the client’s needs and preferences and then develop a comprehensive care plan with specific goals
  • Documented each service provided
  • Met production levels and benchmark standards
  • Analyzed the intervention and the impact on the client’s progress in reaching their goals
  • Provided skills training services so clients may develop the skills needed to increase their level of independence
  • Developed forms, schedules, guides, and other tools to provide training and support to assist clients in reaching their goals
  • Completed Annual and Six-Month Updates to address each client’s goals and progress

PARA PROFESSIONAL

New Horizons Academy
12.2006 - 06.2007
  • Company Overview: La Junta Colorado
  • As a Para Professional for New Horizons, I worked with students with behavior problems
  • I worked directly with the students in the elementary classes helping them to develop academically as well as socially
  • I worked with each student on their specific behaviors and assisted them in learning more appropriate ways to interact with their classmates and teachers
  • These duties include:
  • Provided reasonable and appropriate supervision of students and the class
  • Provided training and teaching to students regarding academic classes and appropriate behaviors
  • Trained and taught students in accordance with the Behavioral Intervention Plan (BIP), promoting behavior modification and social skills
  • Prepared oral and written reports and present them at individual planning meetings to document the progress of each of these students
  • Maintained the physical facility both interior and exterior, in a clean, safe, and orderly fashion
  • Documented and completed the necessary paperwork, which includes, but is not limited to: grading school work, academic achievement tracking, attendance, incident/accident reports, behavior reports, etc

Director of Community Supports

Arkansas Valley Community Center
06.2003 - 12.2006
  • Company Overview: La Junta Colorado
  • As Director of Community Support, I was responsible for the day-to-day management and oversight of the SLS Program, Day Activities Programs, and the Supported Employment Program
  • I was the immediate supervisor of three (3) Program Coordinators and their assigned physical sites and the twenty-four (24) direct care staff in these areas
  • These duties include:
  • Effective management and use of resources, planning, developing, and ensuring the delivery of services and supports
  • Provided executive-level leadership to the program and serve as an active member of the Leadership Team
  • Identified significant issues affecting clients served, their families, and the entire agency
  • Ensured that analyses, plans, and strategies were developed to address clients, staff, and programmatic issues
  • Assured the effective and efficient use of current and future resources and establish new resources through grant writing
  • Developed and maintain strong relationships with local and State agencies, committees, task forces, commissions, and teams
  • Oversaw community-based and non-integrated activities to ensure consistent implementation of the mission
  • Established relationships and services for clients to access community employment resources: Department of Vocational Rehabilitation, Colorado Work Force, etc
  • Developed community resources and contacts focusing on establishing organizational and supported employment opportunities for clients
  • Established and maintain a Special Minimum Wage Certificate with the Department of Labor
  • Established Individual Marketing Plans which include work assessments, resumes, and evaluations
  • Maintained individual employee records, time studies, and payroll
  • Oversaw the development, plan, and delivery of services and supports as outlined in the individual’s annual plan
  • Oversaw the management of agency vehicles and their ongoing maintenance
  • Completed all reports, surveys, and requests for information from contractors and other sponsors/supporters
  • Represented the department and agency on councils, committees, or other such groups
  • Ensured the effective delivery of services according to the established rules, regulations, and guidelines as set by the State of Colorado and national accrediting bodies
  • Created short and long-term program plans and budgets, which align with the agency’s fundamental values, standards, vision, mission, and strategic plan
  • Developed regular and routine monitoring and maintenance of physical sites
  • Assisted in the recruitment and retention of staff including; interviewing, educating, coaching, supervising, and supporting
  • Operated the program in compliance with all applicable federal, state, county, and local statutes, regulations, rules, and policies
  • Represented the agency in the community through positive public relations and active involvement in civic functions

Supported Living Services Director

Arkansas Valley Community Center
03.2001 - 06.2003
  • Company Overview: La Junta Colorado
  • As SLS Director I was responsible to establish and oversee the Arkansas Valley Community Center’s SLS (Supported Living Services) program in accordance with state-wide accepted standards and practices
  • In addition, I was responsible for the supervision of the six (6) staff hired to provide SLS services
  • These duties included:
  • Ensured individual needs are met and resources are used judiciously to ensure the health, safety, and welfare of each client
  • Supervised and monitor SLS Providers & Service Provider Organizations
  • Developed and maintain an SLS Client Database Prepare quarterly reports for program evaluation and utilization reports
  • Developed and monitor the schedule of services as assigned
  • Verified the appropriateness of services identified and assuring expenditures are within guidelines and identified in the Individual’s Plan
  • Assured schedules of service changes are complete and submitted as necessary
  • Set up and maintained networks of natural support and resources connecting clients with the community
  • Monitored incident reports, health logs, billing forms, and other documentation of services provided
  • Promoted the SLS program,community-wide, through participation in external/internal committees and formal program presentation
  • Ensured service providers receive the appropriate training and maintain a record of these training opportunities
  • Maintained records, which meet the State of Colorado’s Rules and Regulations requirements, implementing systems, policies, and procedures, and review reports and billing notes, which assure program compliance
  • Regularly monitored client and family satisfaction with services and supports
  • Verified the appropriateness of services identified in Individual Service Plans to assure expenditures are within guidelines established by the State of Colorado and identified in the Individual Plan prior to final approval
  • Ensured service quality and compliance with DDS Rules and Regulations and other appropriate regulatory mandates

Supported Living Services Coordinator

Arkansas Valley Community Center
04.1999 - 03.2001
  • Company Overview: La Junta Colorado
  • As SLS Coordinator I was responsible to administer and oversee the Arkansas Valley Community Center’s SLS program in accordance with state-wide accepted standards and practices
  • In addition, I was responsible for the supervision of three (3) staff hired to provide SLS services
  • These duties included:
  • Ensured clients are living in a healthy and safe environment
  • Developed and implement services and supports as indicated in the Individual Plan (IP) and Schedule of Service (SOS)
  • Served as “backup” personal care and assistance, mentoring, transportation, and assistance with household activities, money management, safety training, and community access activities for clients
  • Worked directly with clients to develop a support network of family, friends, neighbors, and acquaintances based on their personal preferences
  • Advocated for individuals and assist them in making reasonable and informed choices
  • Development and implementation of the client’s IP including assessments, interviews, satisfaction surveys, safety reviews, and health and safety plans
  • Followed, review and summarize the progress of each individual and their IP and Behavior Development Program (BDP) tracking
  • Maintained program files and assist in achieving program goals
  • Assisted with developing skill/behavior programs and provide necessary tracking of client progress, baseline data, and follow-up implementation
  • Attend planning meetings and provide formal and informal assessments of residents, and summarize functional skill levels and behaviors for the Individual Plan
  • Provide documentation as required by regulatory agencies including progress/training notes, attendance forms, incident reports, and other documentation
  • Monitored program quality maintaining program sites in accordance with respective DDS standards
  • Maintain program accreditation and maintain overall, general organization and flow of activities in assigned programs and sites
  • Worked cooperatively with other departments, programs, and agencies to ensure the delivery of service

Program Coordinator

Arkansas Valley Community Center
04.1997 - 04.1999
  • Company Overview: La Junta Colorado
  • As Program Coordinator, I was responsible to provide day-to-day oversight of assigned day program area, program development, coordination, and delivery of program services
  • These duties included:
  • Maintained program files and assist in achieving program goals to maintain program accreditation
  • Obtained and analyze client information in order to develop and implement Individual Program Plans and Individual Service & Support plans
  • Assisted with developing behavior programs and provide necessary tracking, baseline data, and follow-up implementation
  • Monitored and tracked plans and progress as indicated
  • Attend planning meetings and provide formal and informal assessments of residents, and summarize functional skill levels and behaviors for the Individual Plan
  • Provided documentation as required by regulatory agencies including progress/training notes, attendance forms, incident reports, and other documentation
  • Performed quarterly survey assessments of assigned program sites in accordance with state standards
  • Handled parental, family, and guardian contacts as assigned
  • Maintained overall, general organization and flow of activities in assigned programs and sites
  • Monitored program sites for environmental and programming quality maintaining program sites in accordance with respective DDS, Health Department, and/or CARF standards
  • Worked cooperatively with other departments, programs, and agencies to ensure the delivery of services

Habilitative Technician

Arkansas Valley Community Center
06.1991 - 04.1997
  • Company Overview: La Junta Colorado
  • As a Habilitative Technician, I was responsible for the direct care and training of15 individuals with developmental disabilities
  • These duties included:
  • Provided reasonable and appropriate client supervision
  • Provided training and teaching to clients regarding activities of daily living and appropriate adult behaviors, which enhance the individual’s independence
  • Trained and taught clients in accordance with the Individual Plan and the Individual Services and Support Plans, promoting behavior modification and social skills
  • Prepared oral and written reports and present them at individual planning meetings to document the progress of each client
  • Provided training and support as needed to ensure each client’s health, safety & welfare
  • Supervised clients in the self-administration of prescribed medications and communicated any health concerns
  • Maintained the interior and exterior physical facility in a clean, safe, and orderly fashion
  • Responsible for conducting, evaluating, and documenting evacuation drills per licensing requirements and/or Individual Safety Plans
  • Supervised and monitored clients in their job setting also assess, train, and assist clients with job readiness skills and placement
  • Planned leisure and recreational activities to ensure each client had a productive and fulfilling day by supporting them in their participation in these activities, and other projects
  • Worked with businesses and employment programs in the community to develop job placements and assist clients in maintaining their job
  • Maintained open communication with all individuals involved
  • Documented and completed the necessary paperwork, which includes, but is not limited to: tracking, attendance, time sheets, case notes, incident/accident reports, medication sheets, health logs, seizure reports, etc
  • Developed, implemented, and monitored the Individual Support and Service Plans (ISSP) and other plans & programs

Education

Psychology

Otero Junior College
La Junta, CO

Skills

  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Operations management
  • Project management
  • Team management
  • Creativity and innovation
  • Strategies and goals
  • Project coordination
  • Employee development
  • Staff management
  • Organizational development
  • Program management

Accomplishments

  • Supervised a variety of teams with 10-30 staff members.
  • Created and developed peer support programs in 3 separate communities.
  • Directed and managed 6 different departments with multiple programs, clients and employees.

Certification

CPFS- Certified Colorado Peer & Family Specialist est.2017 and renewed every2 years. Next Renewal5-25

Awards

APSE-The Colorado Association for Persons in Supported Employment Award for Outstanding Leadership-2005, “Innovative Solutions Award” at the State of the State Summit2017 sponsored by the advocacy organization Action22, “Golden Lightbulb Award” from the Colorado Behavioral Healthcare Council in2017

Professional Experience-34 years

  • Knowledge of business management principles, practices, and techniques including preparing and managing budgets.
  • Skilled in staff supervision of a team of30 employees including hiring processes, progressive coaching, and employee monitoring.
  • Compliance experience with state and federal rules and regulations.
  • Experience developing diversified outreach programs.
  • Experience working with diverse demographics, including individuals experiencing behavioral health issues, developmental disabilities, and learning difficulties.
  • Experience developing, directing, managing, and marketing programs to diverse clients and community bases.
  • Experience measuring and evaluating the impact of program delivery.
  • Solid team player with excellent interpersonal, organizational, and communication skills.
  • Possess strong computer skills -Microsoft Office.

ADDITIONAL EXPERIENCE

  • State of Colorado AD Hoc Committee on Employment and Community Participation
  • Al Orlofsky- Colorado Division for Developmental Disabilities
  • January2004- June2005
  • This committee was developed to address the barriers Individuals with Developmental Dissables face in obtaining gainful employment in Colorado. This Committee explored and submitted new viable approaches to promote equality of opportunity for all individuals to participate in paid community employment regardless of the severity of their disability. The Committee also developed ways to promote competitive paid community employment opportunities that would build natural support in the workplace resulting in individuals being valued community participants.
  • Horse Training1981-2016
  • Family Ranch, Alamosa & Manzanola, Colorado
  • I have been breaking and training horses for my family and the general public since1981.

Extended Learning

  • OJC- Some College Courses Farm & Ranch Management and General Educations classes2008-2013
  • How to Supervise People1998
  • Excelling as a First Time Supervisor1999
  • Transition- Aged Youth: Using SSI Work Incentives1999
  • Microsoft Access97 Intro & Intermediate Course2001
  • Interviewing People & Conducting Serious Incident Investigations2001
  • Hiring, Retaining, Orienting Employees & Performance Coaching2001
  • NISH- Time Studies (Piece Rates)2002
  • DDS Rules & Standards2002
  • Introduction to Leadership Program2003
  • Motivational Interviewing2008
  • CCQC-Case Management Training2011
  • Recovery Oriented Systems of Care2012
  • NRHO Housing Choice Voucher Calculation2013
  • CO DOH Housing Quality Standards Inspection2013
  • INAPS Peer Specialist Training2015
  • Grievance Training-Colorado Health Partnership2015
  • Middle Management Academy- National Council of Behavioral Health2016
  • Mistakes Leaders Make2017
  • Effective Supervision for Recovery Coaches & Peer Specialists2018
  • Training to Supervise Peer Specialist2018
  • CCAR Recovery Coach Academy2019
  • Coachervision-A Model for Recovery Coach Supervision2019
  • A Curriculum for Supervisors-Supporting and learning from the Peer Workforce2020
  • Dealing with Difficult People-2020
  • Cultural Training2021
  • Servant Leadership2021
  • MHWN Peer Supervision2022

COMMITTEES

  • Regional Resources Roundtable2021- Present
  • SHG Diversity, Equity, and Inclusion Committee
  • Cultural Competency Roundtable2020
  • SHG-Diffusion Committee
  • SEMHS- Safety & Wellness Committee- Blood-borne Pathogens Trainer
  • La Junta Wake Up Breakfast Committee-2000-2011
  • State of Colorado AD Hoc Committee on Employment and Community Participation2003-2005
  • CACCB/Alliance State Program Directors Committee2003-2006
  • CACCB/Alliance State Supported Living Services Committee1999-2006
  • Colorado Statewide Human Service Coordination Plan- Transportation for the Elderly & Disabled in SE Colorado2006
  • Tri-County Self Advocacy Initiative-2002-2004
  • Served as a member of several program oversite survey teams for the Colorado Division for Developmental Disabilities2000-2006

APSE-The Colorado Association for Persons in Supported Employment Award for Outstanding Leadership

APSE-The Colorado Association for Persons in Supported Employment Award for Outstanding Leadership- 2005

“Innovative Solutions Award” at the State of the State Summit 2017 sponsored by the advocacy organization Action 22

“Golden Lightbulb Award” from the Colorado Behavioral Healthcare Council in 2017

Timeline

Advocacy Director- Patient and Family Advocate, Peer613, Peer404 and Peer128 Supervisor

Southeast Health Group (SHG) Valley-Wide Health Sy
11.2014 - Current

Mental Health Worker

Southeast Health Group
02.2012 - 11.2014

CASE MANAGER II

Southeast Health Group
07.2007 - 02.2012

PARA PROFESSIONAL

New Horizons Academy
12.2006 - 06.2007

Director of Community Supports

Arkansas Valley Community Center
06.2003 - 12.2006

Supported Living Services Director

Arkansas Valley Community Center
03.2001 - 06.2003

Supported Living Services Coordinator

Arkansas Valley Community Center
04.1999 - 03.2001

Program Coordinator

Arkansas Valley Community Center
04.1997 - 04.1999

Habilitative Technician

Arkansas Valley Community Center
06.1991 - 04.1997

Psychology

Otero Junior College

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