Kristi Rowe
Lebanon,OR
Summary
Dynamic Claim Specialist at Assurant with a proven track record in claims investigation and customer service. Expertly reduced processing time through innovative workflow improvements while maintaining meticulous attention to detail. Adept at policy interpretation and fostering client rapport, ensuring compliance and satisfaction in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Claim Specialist
Assurant
05.2020 - 04.2025
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
Housekeeper
Meredith Lodging
10.2018 - 03.2020
Sr. Housekeeper
Vacasa
07.2015 - 03.2020
- Collaborated with other departments to ensure seamless communication and coordination for guest services.
- Organized staff schedules and rotations to ensure optimal coverage during peak hours, contributing to a consistent guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain satisfaction while adhering to company policies.
- Functioned as the primary communicator with other departments about housekeeping matters, creating a synergistic environment that boosted overall property performance.
- Coordinated special projects such as deep cleanings or room renovations without disrupting normal business operations or guest experiences.
- Improved overall cleanliness and presentation of the property by performing thorough daily inspections and addressing issues promptly.
- Managed a team of junior housekeepers, providing training and guidance to improve performance
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest
Bartender
Eagle Crest Golf Resort
05.2018 - 02.2020
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
Education
Foothill High School
Redding, CA1996
Skills
- Policy interpretation
- Legal compliance
- Financial acumen
- Claims investigation
- Critical thinking
- Customer service
- Attention to detail
- Eligibility determination
- Organizing and prioritizing work
- Active listening
- Coverage determination
- Claims processing
- Data entry software
- Data entry
- Patient rapport
- Documentation processing
Timeline
Claim Specialist
Assurant
05.2020 - 04.2025
Housekeeper
Meredith Lodging
10.2018 - 03.2020
Bartender
Eagle Crest Golf Resort
05.2018 - 02.2020
Sr. Housekeeper
Vacasa
07.2015 - 03.2020
Foothill High School
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