Kristi Rubright
Jacksonville,FL
Summary
Accomplished Territory Supervisor at Gate Petroleum Company, adept in employee motivation and sales reporting, significantly enhanced team performance and revenue growth. Leveraged exceptional communication and organizational skills to exceed customer expectations, demonstrating a proven track record of results through strategic leadership and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Territory Supervisor
Gate Petroleum Company
11.2021 - 08.2024
- Supervised 10-15 Store Managers.
- Ensured customer satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted regular performance evaluations for team members, offering constructive feedback and support for continued professional growth.
- Assessed territorial needs regularly; provided tailored recommendations based on unique client requirements which led to higher satisfaction rates.
- Boosted revenue by identifying potential business opportunities within the assigned territory.
- Implemented effective time management techniques, allowing for efficient prioritization of tasks and responsibilities within the role.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Store Manager
Gate Petroleum Company
06.2015 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Gate Petroleum Company
05.2014 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Retail Sales Associate
Gate Petroleum Company
09.2010 - 05.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Sales Associate
Lowes Home Improvment
12.2012 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL06-2008
Skills
- Sales Reporting
- Training and mentoring
- Employee Motivation
- Processes and procedures
- Inventory Control
- Policy Enforcement
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Accomplishments
- Store Manager of the Year 2021
Timeline
Territory Supervisor
Gate Petroleum Company
11.2021 - 08.2024
Store Manager
Gate Petroleum Company
06.2015 - 11.2021
Assistant Store Manager
Gate Petroleum Company
05.2014 - 06.2015
Sales Associate
Lowes Home Improvment
12.2012 - 03.2014
Retail Sales Associate
Gate Petroleum Company
09.2010 - 05.2014
High School Diploma -
Edward H. White High School
Similar Profiles
William RossWilliam Ross
Ocean Rescue Lifeguard at Gate Petroleum CompanyOcean Rescue Lifeguard at Gate Petroleum Company
Mikayla JohnsonMikayla Johnson
Food Sales Associate at Gate Petroleum CompanyFood Sales Associate at Gate Petroleum Company
LATASHA GOODENLATASHA GOODEN
Store Manager at Gate Petroleum CompanyStore Manager at Gate Petroleum Company