Kristi Salas
Las Vegas
Summary
Experienced professional with a strong background in managing key accounts to enhance client retention and satisfaction. Proven ability to expand territory and analyze market trends to drive sales growth. Track record of increasing brand engagement through in-depth product knowledge and exceptional customer service. Effective communicator with a history of facilitating collaboration between teams and clients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CLENT ACCOUNT MANAGER
ALLIED UNIVERSAL EVENT SERVICES
LAS VEGAS
04.2022 - Current
- Executed daily event operations, working with security teams and clients for flawless execution.
Enhanced client satisfaction by managing key accounts and resolving service-related issues.
Directed scheduling and deployment of on-site staff for large-scale events.
Implemented strategies to boost team coordination and operational efficiency. - Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Security Supervisor
S.A.F.E. Management
Las Vegas
01.2022 - 11.2024
- Coached and developed security staff to meet performance expectations through ongoing feedback and discipline.
- Trained security personnel in accordance with company policies and local regulations.
- Conducted regular patrols to identify potential threats or safety hazards.
- Supervised access control, ensuring only authorized personnel accessed facility entrances.
- Led security team during on-call shifts, maintaining operational readiness.
- Managed access control systems to secure premises and sensitive areas effectively.
- Coordinated security measures for special events and high-profile visits.
- Utilized two-way communication to promote an open exchange of ideas among team members.
Collections Manager
Credit Control LLC
Las Vegas
10.2008 - 11.2024
- Managed accounts receivable and collections for large customer base, ensuring timely payments.
- Developed strategies to reduce overdue accounts through analysis of customer payment trends.
- Implemented automated systems for tracking customer payments and sending reminders.
- Trained new staff on collection techniques, policies, and documentation requirements.
- Resolved escalated disputes between customers and company regarding collections matters.
- Conducted audits of customer accounts to ensure compliance with local laws.
- Negotiated payment plans with customers at risk of defaulting on payments.
- Maintained accurate records of all collection activities and performance metrics.
Collections Manager
Academy Collection Services
Las Vegas
06.2004 - 09.2008
- Created reports for management on past due accounts and delinquency rates.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Implemented automated systems for tracking customer payments and sending reminders when needed.
- Advised senior management on best practices related to collections policies.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Maintained accurate records of all collection activities in accordance with local laws.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Performed research and due diligence to resolve issues.
- Renegotiated payment terms with dozens of suppliers.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Implemented staff bonus program, resulting in increase in employee satisfaction.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Updated accounts with documentation of interactions and current information.
- Rectified escalated accounts payable issues from employees and vendors.
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Effectively negotiated restructuring of loan payments.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
Associate of Science - Paralegal Studies
PHILLIPS JR COLLEGE
Las Vegas, NV12-1993
Skills
- Account management
- Client relationship management
- Event coordination
- Operational efficiency
- Customer retention
- Conflict resolution
- Staff training
- Team leadership
- Communication skills
- Security protocols
- Problem solving
- Time management
- Data-driven decision making
- Ongoing Improvement
- Excellent communication
- Written communication
- Multitasking capacity
- Performance analysis
- Presentations and public speaking
- Reliability
- Rapport and relationship building
- Review of contracts
- Team motivation
- Customer service
- Customer complaint resolution
- Client relations
- Customer satisfaction management
- Operating procedures and policies
- Attention to detail
- Client retention
- Professionalism
- Staff supervision
- Multitasking Abilities
- Relationship building
- Interpersonal communication
- Professional demeanor
- Employee retention
Certification
- CCW
- ARMED PILB
- NOTARY
References
References available upon request.
Timeline
CLENT ACCOUNT MANAGER
ALLIED UNIVERSAL EVENT SERVICES
04.2022 - Current
Security Supervisor
S.A.F.E. Management
01.2022 - 11.2024
Collections Manager
Credit Control LLC
10.2008 - 11.2024
Collections Manager
Academy Collection Services
06.2004 - 09.2008
Associate of Science - Paralegal Studies
PHILLIPS JR COLLEGE
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