Kristi Salonish
Martinsburg,USA
Summary
To obtain a position in a reputable company where I can utilize my skills and experience to contribute to the success of the organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
WVU Medicine
Martinsburg, WV
07.2019 - Current
- Registration Specialist - Schedule appointments, register patients, file insurance, and collect co pays
- Maintain strict patient and physician confidentiality
- Greet patients on the phone and in person and provide excellent customer service
- Assess the needs of the patients and provide service information
- Take messages to provider by sending electronically
- Currently working in a COVID-19 Respiratory Clinic
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Provided guidance and support for new employees during their orientation period.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Supervised, trained and coached team of medical assistants.
- At this clinic I assess for COVID specific symptoms, possible exposure, as well as gathering their current health history
- I practice strict patient confidentiality over the phone as well as in person
- If I need to have patient contact, I wear the proper personal protective equipment and dispose of it correctly.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
Merchandising Specialist
Party City
Martinsburg, WV
10.2017 - 07.2019
- Replenish merchandise to ensure displays are stocked, functional and aesthetically pleasing
- Set planograms for store using specified documentation, signage, and graphics
- Ensure accuracy of pricing by performing daily and weekly audits and adjusting accordingly
- Handle customer service interaction and provide solutions to guarantee a loyal clientele
- Demonstrate expertise by providing customers with accurate and impartial advice on products
- Receive freight
- Manage sales associates
- Perform daily paperwork
- Resolved conflicts between customers and store personnel regarding purchase issues.
- Analyzed consumer feedback data to identify areas for improvement in the merchandising process.
- Trained new employees on proper procedures for stocking merchandise.
Server
Uno Pizzeria & Grill
Hagerstown, MD
03.2017 - 10.2017
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Correctional Officer II
Maryland Correctional Training Center
Hagerstown, MD
03.2015 - 03.2017
- Driven, disciplined criminal justice professional with a BS in criminal justice and 2 years of experience in correctional capacity
- Adept at securing and monitoring inmates while developing a healthy rapport with them, demonstrating the ability to enforce regulations and keep order within the prison
- Committed to helping with the rehabilitation of offenders
- Conducted searches of inmates and their surroundings to ensure they were in compliance and not in possession of illegal paraphernalia
- Executed Security Observation and Emergency Response Force duties, restraining and controlling offenders when necessary
- Supervised offenders while they ate, slept, worked, and when being transported between locations requiring constantly identifying threats and mitigating risks
- Adept at adjusting to the ever-changing environment within a prison setting and maintaining composure under extremely stressful conditions thus enabling sound decision making during critical situations
- Frequently assigned as a Visiting Reception Officer (VRO) interacting with offenders’ families and friends ensuring proper entry procedures to include confirming appropriate identification, bag/package searches, and continual use of scanners and metal detectors while being courteous and professional
- As the initial point of contact for the prison, VROs also answer questions and concerns within their purview or direct visiting family members and friends to appropriate prison personnel, providing POC information, whose areas of responsibility encompass everyone’s concerns.
Server, Shift Supervisor
Ledo Pizza
05.2014 - 10.2014
- Assisted guests with making menu choices in an informative and helpful fashion
- Appropriately suggested additional items to customers to increase restaurant sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Consistently adhered to quality expectations and standards
- Shift Supervisor: Monitored dining room to ensure optimal guest experiences
- Worked with individual servers to improve performance
- Answered customer inquiries and resolved issues promptly
- Actively managed other staff members by working hands on in making food, servicing customers and overseeing kitchen and wait staff.
Emergency Room Medical Scribe
Scribe America
05.2012 - 03.2014
- Documented 1,000+ patients’ medical history, test results, and vital statistics while working beside clinicians
- Managed sensitive and confidential materials such as patient health records
- Effectively communicated to emergency providers the status of their patients
- Maintained prompt and organized responses in a high-stress work environment
- Answered phone calls and updates on patient wait times and delays
- Prepared computerized physician order entry for review and discharge orders
- Retrieved data for physician review (labs, radiology reports, medical records).
Cook
Fox's Pizza Den
05.2010 - 07.2011
- Processed customer orders and payments
- Managed telephone requests and delivery orders
- Prepared food to customer satisfaction.
Sales Associate
Kohl's
06.2009 - 07.2010
- Interface with customers to identify purchasing needs and direct them to appropriate department; recommended additional products or cost-effective alternatives to enhance service and satisfaction
- Maintained and organized store displays to enhance product visibility
- Provided high quality customer service to optimize customer purchasing and payment process
- Educated customers on available product options to meet and exceed customer service experience
- Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
Education
Bachelor of Science - Criminal Justice
Shepherd University
Shepherdstown, WV08-2015
Potomac State College
05.2011
Frankfort High
05.2009
Skills
- Critical Thinking Abilities
- Team Building and Supervision
- Staff Oversight
- Emergency Response
- Facility Security
- Contraband Seizure
- Prisoner Transport
- Non-Violent Intervention
- Staff Management
- Criminal Law
- First Aid Training
- Ethical Standards of Conduct
References
References available upon request.
Accomplishments
- Quality Service Award 2023 first quarter recipient
Certification
- CPR certified
References
References available upon request.
Timeline
Lead Medical Assistant
WVU Medicine
07.2019 - Current
Merchandising Specialist
Party City
10.2017 - 07.2019
Server
Uno Pizzeria & Grill
03.2017 - 10.2017
Correctional Officer II
Maryland Correctional Training Center
03.2015 - 03.2017
Server, Shift Supervisor
Ledo Pizza
05.2014 - 10.2014
Emergency Room Medical Scribe
Scribe America
05.2012 - 03.2014
Cook
Fox's Pizza Den
05.2010 - 07.2011
Sales Associate
Kohl's
06.2009 - 07.2010
Bachelor of Science - Criminal Justice
Shepherd University
Potomac State College
Frankfort High