KRISTI SAMUELSON
Jordan,MN
Summary
Seasoned Operations management professional with years of experience in Integrations, Training and Development. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and best practice standards and protocols.
Overview
25
25
years of professional experience
Work History
Operations Services Consultant
Midwest Dental
01.2019 - 02.2021
- Effective liaison between the practice team and internal departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Liaised with marketing and management teams to develop solutions and accomplish shared objectives.
Integrations Specialist
Midwest Dental
08.2014 - 12.2018
- On boarded new affiliate team members and doctors.
- Trained team members on operational tools and e learning system.
- Drove improvements to AR management, scheduling efficiencies and treatment plan acceptance.
- Assisted with clinical team to implement best practices with regards quality, safety and sanitation guidelines.
National Training Specialist
American Dental Partners
06.2007 - 08.2014
- Supported all training initiatives with several affiliate practices across the country.
- Supervised local trainers within the affiliate practices.
- Facilitated software training for all new hires within one of the largest affiliates, Metro Dentalcare.
- Facilitated all new hire orientation, including benefit presentation.
Training Specialist
Metro Dentalcare
06.2002 - 06.2007
- Facilitated a two week instructor led training for new administrative new hires.
- Created and oversaw Customer Service training programs for practice teams.
- Developed curricula, documentation and instruction for our practice management system.
Practice Manager
Metro Dentalcare
01.1996 - 06.2002
- Oversaw fiscal operations, budgeting, forecasting and financial reporting.
- Ensured compliance with OSHA and HIPAA regulations.
- Mentored staff by offering constructive feedback and specific direction.
- Developed working relationships with front office and clinical team staff.
Education
Bachelor of Science - Education
Southwest Minnesota State University
Skills
Staff education and trainingundefined
Timeline
Operations Services Consultant
Midwest Dental
01.2019 - 02.2021
Integrations Specialist
Midwest Dental
08.2014 - 12.2018
National Training Specialist
American Dental Partners
06.2007 - 08.2014
Training Specialist
Metro Dentalcare
06.2002 - 06.2007
Practice Manager
Metro Dentalcare
01.1996 - 06.2002
Bachelor of Science - Education
Southwest Minnesota State University
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