Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Sannar

Las Vegas,NV

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

RDI
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Telus International
08.2023 - 09.2024
  • Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
  • Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
  • Streamlined the reporting process for offensive or inappropriate content, enabling faster response times from moderators.

Cashier Assistant Manager

Town Pump Incorporated
01.2017 - 04.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with store manager to develop promotional strategies that boosted sales revenue.
  • Monitored areas for security issues and safety hazards.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.

Direct Support Staff Member

Achievements
01.2016 - 01.2018
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Improved client well-being by providing emotional support and fostering strong relationships.
  • Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased self-reliance.
  • Designed engaging activities tailored to individual needs, boosting client engagement and quality of life.

Education

High School Diploma -

Beatty High School
Beatty, NV
05-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Payment processing
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call center operations

Timeline

Customer Service Representative

RDI
09.2024 - Current

Customer Service Representative

Telus International
08.2023 - 09.2024

Cashier Assistant Manager

Town Pump Incorporated
01.2017 - 04.2023

Direct Support Staff Member

Achievements
01.2016 - 01.2018

High School Diploma -

Beatty High School

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Kristi Sannar