Kristi Shafer
Fresno,CA
Summary
My primary objective is to obtain employment where I have advancement opportunities and where I can utilize my natural customer service and leadership abilities. I would also like a position in which I could graciously serve customers and ensure every encounter is a positive and pleasurable one.
Overview
35
35
years of professional experience
Work History
Hairdresser
Self Employed
Fresno
10.2009 - Current
- Greeted customers, answered phones and booked appointments.
- Provided consultations to discuss hairstyle options for clients.
- Ensured client satisfaction with the quality of service provided.
- Maintained accurate records of client's details including name, contact number, payment information.
- Developed relationships with regular clients by providing excellent customer service.
- Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
Front Office Coordinator
Nitta Dental Management
Fresno
10.1998 - 09.2009
- Greeted and welcomed guests upon arrival.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Assisted with filing paperwork both electronically and manually.
Hairdresser
Self Employed
Fresno
11.1988 - 02.1991
- Greeted customers, answered phones and booked appointments.
- Provided consultations to discuss hairstyle options for clients.
- Kept up with current trends in the industry by attending classes or seminars.
- Ensured client satisfaction with the quality of service provided.
- Developed relationships with regular clients by providing excellent customer service.
- Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
Education
Cosmetology License
Flavio Beauty School
Long Beach, CA03-1988
High School Diploma -
Villa Park High School
Villa Park, CA06-1987
Skills
- Customer Engagement
- Conflict Management
- Active Listening
- Patience
- Empathy
- Communication
- Organized
- Team Player
- Quick Learner
- Mentoring
References
References available upon request.
Timeline
Hairdresser
Self Employed
10.2009 - Current
Front Office Coordinator
Nitta Dental Management
10.1998 - 09.2009
Hairdresser
Self Employed
11.1988 - 02.1991
Cosmetology License
Flavio Beauty School
High School Diploma -
Villa Park High School
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