Kristi Shaffer
Moore,OK
Summary
Administrative Operations /Customer Service Professional Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
American Farmers And Ranchers MIC
Oklahoma City, OK
04.2022 - Current
- Handled customer and agent inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Legacy Medical Management
Moore, OK
04.2021 - 04.2022
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Researched and resolved billing discrepancies to enable accurate billing.
Patient Account Coordinator
Lincare
01.2016 - 04.2021
- Answering phone calls from patients and insurance companies regarding accounts
- Receiving and processing payments for clients over the phone
- Billing Medicaid for Durable Medical equipment in Texas and Arkansas
- Used Microsoft Office Suite Excel and Word on a daily basis, using these programs to make reports.
Administrative Assistant - Data Entry
Xerox State & Local Solutions
03.2007 - 09.2015
- Established direct deposit for accounts for clients participating in the State Supplemental, TANF, and Child Support benefits programs
- Managed a number of calls on a multi-line phone system, Assisted callers with general information directed clients to the appropriate department and parties
- Data entry for Electronic Benefits Transfer (EBT) and Electronic Child Care (ECC)
- Used Microsoft Office Suite Excel and Word on a daily basis
- Assisted with credits given to retailers through Wells Fargo for the return of Food Stamp equipment
- Worked directly with 25+ clients per day to resolve administrative issues, answering direct deposit questions, and assisting with attendance issues and payment issues
- Assisting providers with questions regarding the provider portal.
Department Manager
Crest Discount Foods
04.2002 - 02.2007
- Received shipments into bakery and deli departments, shipped supplies as needed, backfilled open positions during peak hours of operations
- Conducted monthly inventory across all departments in Crest Foods
- Supervised seven employees in a retail grocery store
- Hired associates, administered performance reviews, coach and counseled, hired and fired
- Prepared work schedules, ordered supplies, inventoried stock
- Increased department sales and inventory control.
Education
Skills
- Customer Service
- Time Management
- Communications
- Data Entry
- Leadership
- Active Listening
Timeline
Customer Service Representative
American Farmers And Ranchers MIC
04.2022 - Current
Customer Service Representative
Legacy Medical Management
04.2021 - 04.2022
Patient Account Coordinator
Lincare
01.2016 - 04.2021
Administrative Assistant - Data Entry
Xerox State & Local Solutions
03.2007 - 09.2015
Department Manager
Crest Discount Foods
04.2002 - 02.2007