Kristi Shaffer
Moore,OK
Summary
Administrative Operations /Customer Service Professional Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
American Farmers And Ranchers MIC
04.2022 - Current
- Handled customer and agent inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Legacy Medical Management
04.2021 - 04.2022
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Researched and resolved billing discrepancies to enable accurate billing.
Patient Account Coordinator
Lincare
01.2016 - 04.2021
- Answering phone calls from patients and insurance companies regarding accounts
- Receiving and processing payments for clients over the phone
- Billing Medicaid for Durable Medical equipment in Texas and Arkansas
- Used Microsoft Office Suite Excel and Word on a daily basis, using these programs to make reports.
Administrative Assistant - Data Entry
Xerox State & Local Solutions
03.2007 - 09.2015
- Established direct deposit for accounts for clients participating in the State Supplemental, TANF, and Child Support benefits programs
- Managed a number of calls on a multi-line phone system, Assisted callers with general information directed clients to the appropriate department and parties
- Data entry for Electronic Benefits Transfer (EBT) and Electronic Child Care (ECC)
- Used Microsoft Office Suite Excel and Word on a daily basis
- Assisted with credits given to retailers through Wells Fargo for the return of Food Stamp equipment
- Worked directly with 25+ clients per day to resolve administrative issues, answering direct deposit questions, and assisting with attendance issues and payment issues
- Assisting providers with questions regarding the provider portal.
Department Manager
Crest Discount Foods
04.2002 - 02.2007
- Received shipments into bakery and deli departments, shipped supplies as needed, backfilled open positions during peak hours of operations
- Conducted monthly inventory across all departments in Crest Foods
- Supervised seven employees in a retail grocery store
- Hired associates, administered performance reviews, coach and counseled, hired and fired
- Prepared work schedules, ordered supplies, inventoried stock
- Increased department sales and inventory control.
Education
Skills
- Customer Service
- Time Management
- Communications
- Data Entry
- Leadership
- Active Listening
Timeline
Customer Service Representative
American Farmers And Ranchers MIC
04.2022 - Current
Customer Service Representative
Legacy Medical Management
04.2021 - 04.2022
Patient Account Coordinator
Lincare
01.2016 - 04.2021
Administrative Assistant - Data Entry
Xerox State & Local Solutions
03.2007 - 09.2015
Department Manager
Crest Discount Foods
04.2002 - 02.2007
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