Kristi Shott
Emory,TX
Summary
With 15 years of experience in working remotely in healthcare staffing, I have successfully managed high-volume calls for large VMS, MSPs, and schools across the entire US. As an On-Call Healthcare Staffing Coordinator, known for exceptional telephone skills, scheduling expertise, and attention to detail in documentation. Worked in corporate office settings, bringing a high level of organization and meticulousness. Strong communication and computer skills enable effective deadline meeting. Possess deep understanding of multicultural awareness and adaptability. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
Work History
Healthcare Staffing Coordinator
Supplemental Health Care-Utah
07.2015 - 03.2025
- Managed the scheduling of temporary staff to meet fluctuating business demands
- Collaborated with hiring managers to understand staffing needs and requirements for various positions
- Oversaw communication related to nurse call outs and staffing backfills.
- Organized placement of school nurses throughout the United States.
- Maintained after-hours performance standards across 12 managed service providers.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed strong relationships with clients, leading to repeat business and long-term partnerships.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Collaborated with department heads to forecast future staffing needs, preparing organization for growth phases.
- Collaborated with managers to identify and address employee relations issues.
- Maximized efficiency through Total Relationship Management, Stafferlink, and BlueSky on a daily basis
On-Call Staffing Coordinator
Arbor Medical Staffing-Tampa, FL
05.2015 - 07.2015
- I maintain the phones after hours on weekends staffing for over 400 facilities (I.E nursing homes, VA's, rehab facilities, and hospice) with 100+ staff members and 100+ calls a day
- Resolved daily staffing inconsistencies with effective troubleshooting.
- Achieved goals efficiently within set timelines.
- Maintained a professional, friendly and compassionate demeanor in handling everyday issues.
- Applied advanced techniques to optimize functional performance.
- Oversaw efforts to enhance efficiency and productivity.
- Ensured satisfaction through expert customer care.
- Generated precise instructional guides.
On-call Coordinator
SinglePoint Solutions-Orlando, FL
11.2010 - 05.2015
- Acquired open orders from six Orlando hospitals and fulfilled them swiftly.
- Managed shift schedules, ensuring prompt cancellation and confirmation of staff after hours.
- Trained new staff on quality control procedures
- Oversaw daily office operations for staff over 50 employees
- Composed and drafted outgoing correspondence and reports for managers
- Created company's first employee manual including training and development
- Supported management in developing and implementing personnel policies and procedures
- Answers telephones promptly and professionally following the hospitality model
- Respects clients’ rights and maintains clients’ and service providers’ confidentiality
- Prioritizes the day’s activities according to the clients’ needs
- Informs administrative staff and nurses of client and employee issues as appropriate
- Provides management reports in a timely manner as requested
- Participates in the client satisfaction process at supervisor’s request
- Participates in complaint process at the direction of the Direct Supervisor including:
- A
- Receipt from client’s and / or service providers
- B
- Investigation and resolution
- C
- Development of processes and preventive measures to eliminate recurrent issues
- Friendly
- Highly Motivated
- Excellent Communication Skills
- Good Computer Knowledge
- Strong Multitasking Skills
- Very Flexible
- Able To Adapt Well
Education
High School - undefined
Graham High School
Graham, TX01.1999
Skills
- Customer service
- Organizational skills
- Communication skills
- Talent acquisition
- Recruiting
- English
- Demonstrates maturity
- Strong customer service mentality
- Ability to work effectively with a diverse work force and client base
- Excellent verbal and communication skills
- Critical thinking skills including the ability to problem solve accordingly
- Ability to thrive in a fast paced environment
- Strong time management and organizational skills including attention to detail
- Experience in complex health care clinical applications
- Willing to learn new software applications as necessary and able to apply clinical knowledge to assist in improving existing healthcare systems and/or building new clinically-focused applications
- Experience with desktop applications such as word processing; spreadsheets, databases and process flow design is necessary (Access, Excel, PowerPoint, Word)
- Microsoft Office
- Microsoft Excel
Timeline
Healthcare Staffing Coordinator
Supplemental Health Care-Utah
07.2015 - 03.2025
On-Call Staffing Coordinator
Arbor Medical Staffing-Tampa, FL
05.2015 - 07.2015
On-call Coordinator
SinglePoint Solutions-Orlando, FL
11.2010 - 05.2015
High School - undefined
Graham High School
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