Kristi Smith, CAM
Regional Property Manager
Charleston,SC
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company and occupancy goals. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. My expertise being residential, multi-family assets. Managed anywhere from C communities to true luxury communities. Currently, responsible for over 1400 units. I have experience in lease ups, full renovations, luxury assets, Class A, and Class B-C.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Property Manager(Single Family Homes)
PHD Properties
04.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Oversaw management of 66 properties while providing general service to tenants.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Portfolio Manager
Cushman & Wakefield
04.2022 - Current
- Maintained operational facilities attractive to potential residents by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and resident outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Adjusted portfolio exposures to compensate for market conditions.
- Communicated market developments, portfolio changes and annual performance information to clients.
Sr. Community Manager
JVM REALTY
03.2020 - 04.2022
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Handled all resident logistics, leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Aided upper-level leaders by completing variance reports on monthly financials.
Community Manager
Continental Properties Company, Inc
02.2016 - 03.2020
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Effectively managed team of 10 maintenance and activities personnel.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Processes rent payments.
- Inquires about late payments and assists in handling any evictions & ensure delinquency is under 2%.
- Interviews new prospective residents and gives tours of property.
- Processes applications, conducts credit checks and calls references.
- Completes all final account statements and collects final balances.
- Distributes and collects leases and ensures that all required legal documents are signed.
- Addresses and promptly resolves questions, requests, and complaints from residents.
- Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new residents.
Assistant Property Manager
Ludwig and Company, Ludwig & Company
06.2016 - 02.2017
- Handled resident complaints promptly and appropriately, calling in repairmen and other vendors as needed.
- Kept accurate records of all resident correspondence.
- Followed up on delinquent residents and coordinated collection procedures.
- Completed final move-out walk-throughs with residents to identify required repairs and costs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with residents.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Resolved conflicts between residents regarding noise, encroachments and parking.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Education
High school diploma -
Kaneland High School
Maple Park, IL2012
Skills
- New Construction
- Lease Ups
- Interior Renovations
- Commercial Retail
- Effective Planning, Proactive vs Reactive
- Administrative Leadership
- Rent Pricing Optimization
- Employee Motivation and Guidance
- Building Operations
- Sales and Marketing
- Financial Budgeting and Reporting
- Yardi, LRO, KNOCK, CRM, Site Manager, OneSite, OPS Technology, Vendor Credentialing, Yieldstar, L2L, ILM
- Market Understanding
- Market Condition Analysis
- Revenue Cycle Management
- Vendor Contracts
- Excellent Team Leadership
- Recruit Well-Qualified Staff
- Annual Performance Reviews
- Accounts Payable and Accounts Receivable
- Client Relationship Management
Accomplishments
- Demonstrated skill and career growth by being promoted 4 times in 5 years.
- Increased occupancy rates from 74% to 94% in 3 months.
- Supervised team of up to 35 staff members.
- Oversaw multiple residential family properties totaling over 1,400 individual units.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of leases captured per week.
- Worked directly with senior leadership to develop and administer budget. 4 budgets written in 2022.
- Recognized by management for always going above and beyond.
- Achieved occupancy by introducing KNOCK for leasing tasks. Set the standard of 80% or higher KNOCK score everyday.
Certification
- CAM.
- Graduate of Leadership Clayton, 2022.
- Board member with SLAA.
- Board member with the Clayton Chamber of Commerce.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Residential Property Manager(Single Family Homes)
PHD Properties
04.2023 - Current
Portfolio Manager
Cushman & Wakefield
04.2022 - Current
Sr. Community Manager
JVM REALTY
03.2020 - 04.2022
Assistant Property Manager
Ludwig and Company, Ludwig & Company
06.2016 - 02.2017
Community Manager
Continental Properties Company, Inc
02.2016 - 03.2020
High school diploma -
Kaneland High School
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