Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

KRISTI SMITH

Grayslake,IL

Summary

Experienced Analyst/Operations Administrator with a successful history in health and welfare benefits administration. Worked with a top global management consulting firm specializing in outsourcing corporate HR programs, such as healthcare benefits, retirement programs, and severance packages for Fortune 500 companies. Acknowledged for adeptly managing multiple complex assignments with precision and efficiency, consistently delivering accurate and timely results. Possesses strong analytical and problem-solving skills, excels in communication and decision-making, and consistently provides thoughtful solutions to challenges.

Overview

28
28
years of professional experience

Work History

Senior Benefits Specialist

AbbVie Inc.
07.2019 - Current
  • Led, designed, and executed User Acceptance Testing for multiple external vendors and internal stakeholders.
  • Technical subject matter expert for development of specifications and requirements as well as debugging configuration issues.
  • Managed Year End/Year Begin Data Integration File scheduling, validation, and delivery.
  • Partnered cross functionally with vendor managers, internal stakeholders and external vendors to ensure daily deliverables met.
  • Managed team end-to-end on biweekly payroll manual processing.
  • Provided support during multiple benefit program, vendor and acquisition implementations.
  • Participated in RFP process for vendor selection.
  • Participated in new hire orientation and provided one-on-one retirement counseling sessions.
  • Implemented process improvements for multiple human resource processes resulting in increased productivity and reduction in rework.
  • Conducted regular audits of benefits data, maintaining high levels of accuracy in recordkeeping.
  • Partnered with payroll department for seamless integration of benefits deductions and reimbursements.

HR Specialist/Benefits Specialist

AbbVie Inc.
10.2017 - 07.2019
  • Partnered with internal stakeholders and external vendors on monthly financial reconciliations, employment data, payroll, benefits eligibility, and file processing.
  • Provided analysis and support for several data audits and clean-up projects.
  • Managed HR Operations Mailbox daily ensuring incoming inquiries triaged.
  • Completed manual payroll adjustment exception processing.
  • Spearheaded annual 1095-C and 1094-C Testing.
  • Investigated Open Enrollment payroll related issues and worked with internal and external resources to resolve.
  • Developed work instructions to ensure daily processing aligned with current business process requirements.
  • Served as a resource for Open Enrollment testing and debrief preparation.

Senior Health and Welfare Delivery Specialist

Aon Hewitt
08.1997 - 06.2017
  • Managed one onshore and two offshore colleagues on day-to-day benefits operations deliverables and provided ongoing training and mentoring.
  • Partnered with a global team to administer health and welfare benefits for 65,000+ employees and retirees.
  • Oversaw a dedicated HR Mailbox designed to capture sensitive, escalated employee benefits related issues and leveraged team to resolve.
  • Identified, analyzed and documented complex participant and system issues and routinely partnered with internal and external resources to resolve.
  • Established and maintained relationships with third party vendors to facilitate file set up, delivery and employee issue resolution.
  • Served as a direct client contact for several key processes, including health and welfare payroll processing, direct billings and payments, and pension payroll.
  • Led client status meetings to address issues and advise on deliverable status and progress.
  • Served as a liaison between employees and vendors to resolve eligibility and claims related issues.
  • Maintained and managed annual, routine and ad hoc file processing; including Payroll, Pension Payroll, Flexible Spending Account, Long Term Care, and Wellness Credit/Eligibility files for multiple Fortune 500 clients.
  • Served as subject matter expert for team members including call center representatives for multiple health and welfare processes and escalations.
  • Contributed to Open Enrollment preparation and planning and provided support via team chats during the Open Enrollment period.
  • Implemented workflow case management process improvement resulting in a significant reduction in workflow case submission.
  • Executed internal client acceptance test plans (ongoing and open enrollment).
  • Created and maintained detailed processing guidelines and Standard Operating Procedural documentation utilized for ongoing delivery, training and periodic audits.

Benefits Analyst/Benefits Operations Administrator

Aon Hewitt
01.2005 - 01.2014
  • Facilitated timely resolution for multiple system edit, error, and vendor eligibility/premium discrepancy reports (utilizing advanced MS Excel function including pivot tables, V-Lookups, Macros, etc.).
  • Oversaw workflow case management, trending and implementation of process improvements.
  • Administered monthly premium/ASO reporting for all vendors as well as resolution of any premium related discrepancies.

Business Analyst/Quality Assurance Analyst

Aon Hewitt
01.2001 - 01.2005
  • Prepared and validated routine and ad hoc queries to ensure data integrity.
  • Provided support to customer service for the resolution of employee related issues.
  • Routinely monitored and validated database to ensure existing and new functionality consistent with system and business requirements.
  • Created and executed integration, regression and internal client acceptance test plans for ongoing implementations and annual open enrollment initiatives.
  • Documented all issues identified in testing efforts and ensured timely corrective actions implemented.

Participant Services Associate

Aon Hewitt
01.1997 - 01.2001
  • Answered incoming health and welfare related inquiries from employees and retirees.
  • Served as a carrier issues specialist to assist with the resolution of eligibility related issues.
  • Created processing guidelines for ongoing delivery.

Education

Bachelor of Science - Business Administration-Focus: Marketing

Coppin State University
Baltimore, MD

Graduate Certificate - Business Administration

Keller Graduate School of Management
Lincolnshire, IL

Skills

  • Benefits Administration Expertise
  • Open Enrollment Management
  • HRIS System Experience
  • Data analysis proficiency
  • Project management abilities
  • Documentation And Reporting
  • Salesforce/IBM mainframe operating systems/Vendor Employer systems
  • HIPAA Compliance
  • Advanced Microsoft Excel functions (Pivot Tables, V-LOOKUPS, Spreadsheets)/Outlook/PowerPoint/Word/ Teams
  • Vendor Relationship Management
  • Proficient with Relational Databases/SQL (Structured Query Language)

Websites

Timeline

Senior Benefits Specialist

AbbVie Inc.
07.2019 - Current

HR Specialist/Benefits Specialist

AbbVie Inc.
10.2017 - 07.2019

Benefits Analyst/Benefits Operations Administrator

Aon Hewitt
01.2005 - 01.2014

Business Analyst/Quality Assurance Analyst

Aon Hewitt
01.2001 - 01.2005

Senior Health and Welfare Delivery Specialist

Aon Hewitt
08.1997 - 06.2017

Participant Services Associate

Aon Hewitt
01.1997 - 01.2001

Bachelor of Science - Business Administration-Focus: Marketing

Coppin State University

Graduate Certificate - Business Administration

Keller Graduate School of Management

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KRISTI SMITH