Kristi Smith
Phoenix,AZ
Summary
Dynamic professional with a proven track record in business management and customer relations at Kindredcare LLC. Skilled in team leadership and program implementation, I excel at enhancing service quality and fostering client satisfaction. Adept at staff training and development, I drive operational efficiency and create impactful solutions in fast-paced environments.
Overview
25
25
years of professional experience
1
1
RFQVA Certificate
1
1
Abuse and Neglect Certificate
1
1
Article 9 Certificate
1
1
Adult, Child & Infant First Aid/CPR ARD Certification
1
1
AAC 101 DDD Group Home Training
1
1
Food Handlers Essentials Course Certification
Work History
Owner
Kindredcare LLC
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Group Home Director
DD TLC Group Homes
01.2023 - 04.2024
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Oversaw maintenance and repair tasks, ensuring facility was safe and welcoming.
- Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
Residential Manager/Director
Woodward Foundation/DD Legend
08.2018 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
JobDeveloper/Group Home Manager
Hacienda HealthCare
01.2015 - 08.2018
- Collaborated with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Strengthened rapport with community organizations by maintaining open channels of communication and collaboration on shared initiatives.
- Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
- Boosted workplace readiness in clients by delivering informative workshops focused on essential soft skills such as communication, teamwork, problemsolving.
- Evaluated program performance through data analysis and reporting, identifying areas for improvement and implementing necessary changes.
- Assisted clients in overcoming employment barriers through tailored interventions that addressed individual needs.
- Increased job placements by developing customized employment plans for clients.
- Facilitated successful job placements by negotiating competitive wages and accommodations for clients with disabilities.
- Built strong relationships with local employers to identify job opportunities, resulting in increased client placements.
- Improved employer partnerships through regular communication and follow-up, ensuring successful long-term collaborations.
- Assisted clients in exploring career options and vocational goals.
- Assisted individuals with addressing disabilities and developing career plans.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
DSP/Residential Manager/Scheduler
AZTEC
01.2011 - 03.2015
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Conducted property move-ins, move-outs and walk-through inspections.
- Managed, scheduled and determined workload for Number-member property management team.
- Kept properties in compliance with local, state, and federal regulations.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Behavioral Health Case Manager
Magellan Health
06.2007 - 01.2011
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Connected patients to community resources, increasing support networks and promoting overall wellbeing.
- Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
- Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Demonstrated cultural competency by working effectively with clients from diverse backgrounds and adapting treatment approaches to meet their unique needs.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Improved client satisfaction through consistent communication, progress monitoring, and timely intervention adjustments.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Established positive rapport with clients to foster trust and promote engagement in their treatment process.
- Managed over Number patients while monitoring and evaluating care plans.
- Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Encouraged patients to discuss experiences in group and individual settings.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
Employment Specialist
Department of Arizona
06.2002 - 06.2007
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Assisted with writing job postings and job descriptions for boards.
- Fostered positive and inclusive workplace culture, ensuring clients from diverse backgrounds felt supported and valued.
- Achieved recognition for outstanding service delivery, receiving positive feedback from both clients and employers.
- Tailored employment plans to individual client needs, ensuring personalized approach to job search and placement.
- Facilitated workshops on soft skills development, improving client interpersonal and communication skills for workplace.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Developed and implemented onboarding and orientation programs for new employees.
Eligibility Interviewer
State of Arizona
05.2000 - 03.2002
- Conducted thorough research on complex cases, enabling accurate determinations while adhering to established guidelines and regulations.
- Maintained a high level of knowledge regarding program regulations, policies, and procedures to ensure accurate determination of eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Maintained professional development through regular participation in trainings and workshops on relevant topics related to eligibility determination.
- Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
- Assisted clients in understanding their rights, responsibilities, and available resources within the programs they were applying for.
- Efficiently managed caseloads of varying complexity, prioritizing tasks effectively based on urgency and importance for optimal outcomes.
- Promoted an inclusive environment by treating all clients with respect and dignity, regardless of their background or circumstances.
- Resolved discrepancies with client applications to verify eligibility.
Education
General Studies -
Maryvale High School
05.1991
Skills
- Customer relations
- Small business operation
- Project management
- Business management
- Staff management
- Team oversight
- Consulting
- Service quality assurance
- Program creation and implementation
- Team leadership
- Customer service management
- Quality assurance
- Hiring and onboarding
- Staff training/development
- Schedule management
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
- State Driver's License
- CPR/AED Certification
- Name of Certification Issuing Organization Year Month
- Area of certification
Timeline
Owner
Kindredcare LLC
06.2023 - Current
Group Home Director
DD TLC Group Homes
01.2023 - 04.2024
Residential Manager/Director
Woodward Foundation/DD Legend
08.2018 - 12.2023
JobDeveloper/Group Home Manager
Hacienda HealthCare
01.2015 - 08.2018
DSP/Residential Manager/Scheduler
AZTEC
01.2011 - 03.2015
Behavioral Health Case Manager
Magellan Health
06.2007 - 01.2011
Employment Specialist
Department of Arizona
06.2002 - 06.2007
Eligibility Interviewer
State of Arizona
05.2000 - 03.2002
General Studies -
Maryvale High School
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