Kristen Smythe

• We offer 60 & 90 min facials using Jan Marini or Obagi skin care lines as well as back facials using Obagi products. There are many enhancements we offer using PCA and CyMe products. I am certified to do the PCA skin peels, Diamond Glow microderm Infusion with Skin Sceutical serums as well as Nourishing Light (Light Stim anti aging) facials. We offer the Nourishing Light as an enhancement to peels or microderm. I also enjoy building relationships with the clients and helping them to work to achieve their skin care goals.
• I must work from protocols and make sure that I am on time to ensure a great client experience.
• We offer retail products, I advise the clients on the appropriate products based on the skin analysis and what the clients goals are. we offer PCA Skin, Obagi and Jan Marini skin care products.
• I graduated from Indiana Wellness College in October of 2022. We were certified to do Dermaplane as well as Nano Needle.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Managed guest check-in and check-out procedures, reschedule massage or facial and payments.
• Received incoming calls and booked clients on the Meevo system for either massage, facial or dual services.
• Manage laundry and warm towels in the back for both therapists and estheticians. Make sure that the restrooms and Tranquility room are clean and adequately stocked for a positive client experience.
• Do confirmations for appointments 2 days out either through text message or phone calls.

I started in 2014 as an underwriter I with the Farm Insurance team. As an underwriter I my objective was to clean up the existing book of farm insurance business. In March of 2017 I was given a promotion to an Underwriter II. I took over a territory that was approximately 10 million in premium. By 2021 the territory grew to 12.6 million in premium.

I reviewed and issued new business submissions. Corresponded with the agents to obtain all information needed to determine acceptability and price the risk accordingly. Ordered inspections of the property, outbuildings, barns and the home.

Reviewed and issued the farm renewals in my territory over $1,500 in premium that have been stopped from automatically renewing. Reviewed the loss history, insurance scoring, loss control or inspection reports, photos, documentation, and price the risk for renewal.

Reviewed the pre-renewals that are stopped either manually or by the system and process a non-renewal of the policy or take the appropriate action at renewal.

Review the loss control or inspections that have been ordered. If there were recommendations needed I would construct a professional letter with photos and recommendations to the insured and the agent. I would follow up on the recommendations and either set additional follow up or set for non-renewal.

Review and approve agency submitted endorsements that the Underwriter I would forward to me for approval.

A large part of the job was building relationships with agency partners both by visiting the agency and by corresponding through email and phone calls. I had very strict standards to adhere to when returning phone calls and emails.