Overview
Work History
Education
Skills
Timeline
Generic
Kristi Sobecki

Kristi Sobecki

Kenosha,WI

Overview

24
24
years of professional experience

Work History

Shipping and Receiving Clerk

Walmart
01.2012 - Current
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Promoted a culture of continuous improvement by sharing best practices amongst team members and encouraging feedback on process enhancements.
  • Spearheaded initiatives aimed at reducing lead times for outbound shipments using data-driven insights into carrier performance and transit times.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Detailer

Frito Lay
10.2022 - 02.2024
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Boosted team efficiency by effectively coordinating tasks and streamlining workflows in the detailing process.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.

Customer Service Manager

Walmart
09.2005 - 01.2012
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Overnight Stocker

Walmart
08.2000 - 09.2005
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Education

Waukegan High School
Waukegan, IL
06.1999

Skills

  • Punctual and Reliable
  • Invoice reconciliation
  • Attention to Detail
  • Warehousing Operations
  • Shipment Tracking
  • Merchandise staging
  • Effective Communication
  • Self-Motivated and Independent
  • Inventory Management
  • Safety Procedures
  • Relationship Building
  • Heavy Lifting
  • Package handling
  • Material Handling Equipment
  • Shipping Documentation
  • Delivery Scheduling
  • Vendor Relationship Management
  • Invoice Preparation

Timeline

Detailer

Frito Lay
10.2022 - 02.2024

Shipping and Receiving Clerk

Walmart
01.2012 - Current

Customer Service Manager

Walmart
09.2005 - 01.2012

Overnight Stocker

Walmart
08.2000 - 09.2005

Waukegan High School

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Kristi Sobecki