Kristi Stallings
Dickson,TN
Summary
Dynamic leader with extensive experience at Zaxbys, excelling in operations management and staff training. Proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in problem-solving and decision-making, with a strong focus on achieving results. Adept at money handling and employee scheduling, driving efficiency and profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxbys
04.2024 - Current
- Managed daily operations to ensure efficient restaurant service and customer satisfaction.
- Trained new staff on operational procedures and company standards for quality service.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Leader
Yassins Falafel House
02.2022 - 01.2024
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored new team members on procedures and customer service excellence.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Restaurant Supervisor
The Crowne Plaza Hotel
01.2018 - 05.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Service Trainer
The Chop House
12.2013 - 05.2017
- Conducted training sessions for new hires, ensuring comprehensive understanding of service protocols.
- Developed training materials to improve staff performance and customer satisfaction.
- Assisted in creating standardized procedures for efficient service delivery.
- Collaborated with management to identify training needs and implement effective solutions.
- Worked with departmental management to create individual training plans for service staff.
Education
Associate Of Arts - General Studies
Pellissippi State Community College
Knoxville, TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Employee scheduling
- Operations management
Certification
ServSafe
Timeline
Assistant Manager
Zaxbys
04.2024 - Current
Shift Leader
Yassins Falafel House
02.2022 - 01.2024
Restaurant Supervisor
The Crowne Plaza Hotel
01.2018 - 05.2021
Service Trainer
The Chop House
12.2013 - 05.2017
Associate Of Arts - General Studies
Pellissippi State Community College
Similar Profiles
Nicholas CarpenterNicholas Carpenter
Manager at ZaxbysManager at Zaxbys
Luis ColoradoLuis Colorado
Assistant Manager at ZaxbysAssistant Manager at Zaxbys
Daryl DawsonDaryl Dawson
Assistant General Manager at ZaxbysAssistant General Manager at Zaxbys
Zackary PreciadoZackary Preciado
Cook at ZaxbysCook at Zaxbys
Caleb PerkinsCaleb Perkins
Class A at TenscoClass A at Tensco