Kristi Storm
TX
Summary
Dynamic and professional with a proven track record at Amazon. Skilled in effective communication and critical thinking. Demonstrated excellence in employee training and quality control, resulting in a 15% increase in path rates. Recognized for exceptional multitasking abilities, strong organizational skills, and fostering teamwork with a positive attitude. Committed to promoting growth and expanding knowledge by utilizing available resources.
Overview
18
18
years of professional experience
Work History
SSD Associate / Hazwaste Processor
Amazon
01.2024 - Current
- Assist colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Utilize strong analytical skills to identify potential risks or discrepancies within processing.
- Use problem-solving and issue-resolution skills to promptly and successfully address processing problems.
- Receive and review incoming documents for hazwaste shipments.
- Participate in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Demonstrate flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Engage in continuous professional development to stay updated on latest processing technologies.
- Self-motivated, with a strong sense of personal responsibility
- .Site launch team member for multiple locations
- Taught new team members correct procedures for all areas of operations.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Provided reliable support during peak times or staff shortages, remaining flexible with scheduling to meet needs of the site.
FC Associate
Amazon
01.2022 - 01.2024
- Consistently met daily quotas while maintaining high quality standards
- Earned ability to cross train into additional paths to meet our customer expectations
- Joined as an ASC member to help maintain a safe working environment within the warehouse
- Coached through the HERO program which provided a one-on-one guided approach to training associates
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Provide suggestions on improving standard work process to management team
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Participated in ongoing training programs to stay current on industry best practices.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates.
- Took on extra hours and shifts during busy periods to meet customer expectations.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Emergency Communications Officer
Bell County Communications
04.2022 - 10.2022
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Reduced risks and emergency response issues by observing public safety field units.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Insurance/Risk Manager – Customer Service Manager
State Farm Insurance
01.2007 - 12.2019
- Joined the team of four State Farm Insurance agents to help build their book of business though the informative sale of State Farm Insurance and State Farm Bank products, sale of NFIP flood products, and assisted in the training of new team members
- Worked independently with the underwriting and service teams to resolve client concerns, and as a team leader to help reach our agency goals.
- Awarded top life insurance sales for eight consecutive years and always strived to exceed my personal sales goals
- Developed short-term goals and long-term strategic plans to improve risk management.
- Encouraged policyholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Managed insurance programs efficiently, balancing coverage needs with budgetary constraints while maintaining adequate protection against losses.
- Reviewed contracts for potential liabilities or exposures, recommending adjustments as necessary to minimize overall legal and financial impact on the client.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
General Studies -
Central Texas Community College
Killeen, TXHigh School Diploma -
Copperas Cove High School
Copperas Cove, TX01.1993
Skills
- Customer service
- Communication
- Multitasking and Organizing
- Employee Training
- Critical Thinking
- Quality Control
- Data entry experience
- Attention to Detail
Timeline
SSD Associate / Hazwaste Processor
Amazon
01.2024 - Current
Emergency Communications Officer
Bell County Communications
04.2022 - 10.2022
FC Associate
Amazon
01.2022 - 01.2024
Insurance/Risk Manager – Customer Service Manager
State Farm Insurance
01.2007 - 12.2019
High School Diploma -
Copperas Cove High School
General Studies -
Central Texas Community College