Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Suggs

Taylor,MI

Summary

Knowledgeable Operations Manager with over 7 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

18
18
years of professional experience

Work History

Manager of Operations

K&M Express LLC
Romulus, MI
11.2016 - Current
  • Assisted in resolving billing disputes between customers and carriers.
  • Prepared documents such as bills of lading, invoices, manifests, safety reports.
  • Analyzed daily operations data to identify areas for improvement in order to reduce costs and improve efficiency.
  • Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
  • Processed orders for pickup and delivery of goods according to customer requirements.
  • Provided support to drivers regarding route directions, traffic issues, road closures.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.

Account Executive Manager

One Source Provider
Troy, MI
10.2015 - 08.2016
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Handled customer complaints in a professional manner.
  • Increased purchase amounts by cross-selling with similar products.

Server

Leo's Coney Island
Allen Park, MI
05.2005 - 01.2015
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Took orders from customers accurately and in a timely manner.

Education

Associate of Science - Pharmacy Technology

Baker College
Allen, MI
05.2014

Skills

  • Strategic Planning
  • Employee Motivation
  • Business Development
  • Revenue Generation

Timeline

Manager of Operations

K&M Express LLC
11.2016 - Current

Account Executive Manager

One Source Provider
10.2015 - 08.2016

Server

Leo's Coney Island
05.2005 - 01.2015

Associate of Science - Pharmacy Technology

Baker College

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Kristi Suggs