Kristi Taylor
Alpine,TX
Summary
Reliable Store Manager with over 20 years in sales and progressive leadership roles. Skilled at building, coaching, and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
13
13
years of professional experience
Work History
Store Manager
JJill
Houston, TX
09.2017 - Current
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Established customer service standards and monitored staff compliance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Developed strategies to maximize sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
Store Manager/Brand Ambassador
Chicos, FAS
Houston, TX
08.2010 - 09.2017
- Managed all store operations and overall store customer service experience.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- One of three Store manager chosen to start up Canada stores(6 months assignment), including new store opening, researching area, recruiting and training entire store staff
Skills
- Store Operations Oversight
- Customer Service Management
- Operational Budgeting
- Team Development
- Payroll Management
- POS Systems
- Talent Recruitment
- Retail Inventory Management
- Store Merchandising
- Outstanding Communication Skills
- Multitasking and Organization
Accomplishments
- Recognized by Chicos and JJill for top sales performance in company
- Developed and implemented District initiatives to improve training and sales performance
References
References available upon request.
Timeline
Store Manager
JJill
09.2017 - Current
Store Manager/Brand Ambassador
Chicos, FAS
08.2010 - 09.2017