Kristi Taylor
106 N Chilson St
Summary
Dynamic manager with a proven track record at Jr's Barber Shop, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and strategic planning, achieving departmental goals. Skilled in inventory management and staff training, fostering a productive and engaged work environment. Committed to delivering exceptional service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Manager
Jr's Barber Shop
06.2021 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Pharmacy Technician
Meijer Pharmacy
01.2013 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Developed patient education materials on medication management, contributing to community health awareness.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
No Degree - Human Recourses Management
Delta College
Bay City, MIHigh School Diploma -
Pinconning High School
Pinconning, MI06-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Performance management
- Shift scheduling
- Policy implementation
- Conflict resolution
- Performance evaluations
- Marketing
- Coaching and mentoring
- Inventory management
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Hiring and training
- Good judgment
- Active listening
Timeline
Manager
Jr's Barber Shop
06.2021 - 07.2024
Pharmacy Technician
Meijer Pharmacy
01.2013 - 08.2019
No Degree - Human Recourses Management
Delta College
High School Diploma -
Pinconning High School
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