Hardworking employee with exceptional interpersonal skills, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi Unit Inside Sales Supervisor
Gordon Food Service
2023.06 - Current
Lead and manage representatives by answering questions, implementing new and existing processes, having open communication, and problem solving
Monitor the representatives' order entry process and route management
Manage and resolve issues such as transportation and warehouse concerns, quality issues, out of stocks and alternative solutions, and other disconnects as they arise
Participate in the roll out process for new account business
Train on new systems and processes; most recently the transition to SAP.
Foster Volunteer
LuvnPupz Rescue
2020.05 - Current
Give dogs of all ages, and occasionally cats, a loving and stable atmosphere until they find a forever family
Socialize and train the fosters based on their specific needs and personalities
Attend meet-and-greet events with potential adopters
Gather information for each foster and create custom profiles for potential adopters
Dog & Cat First Aid Certified (through 8/26/2026).
National Account Coordinator
Gordon Food Service
2017.10 - 2023.06
Manage order guides, LTO’s, and new items
Work directly with the customers to resolve issues, and serve as an escalation point for any customer requiring additional support beyond the CAR
Review slot allocation by customer, reducing slow & dead inventory
Initiate and participate in new restaurant openings
Create and utilize reports based on different customer needs.
National Account Project Specialist
Gordon Food Service
2017.07 - 2017.10
Provide task and project support to the National Account Coordinators such as generating and formatting reports, item maintenance, order guide maintenance, coding, and other duties as assigned
Participate in the onboarding and exiting of customers
Act as account coverage in the absence of National Account Coordinators.
Chain Account Sales Representative
Gordon Food Service
2014.06 - 2017.07
Manage customer orders & complete timely callbacks to discuss edits and confirm complete orders
Participate in the interviewing and training of new sales representatives
Understand and effectively communicate with core teams across all of GFS including, but not limited to, transportation, distribution centers, and US supply chain/logistics
Establish working relationships with NAC/NAM, NAPA, Credit Managers, Regional Chain Managers, and other teams
Investigate, solve, and answer customer questions/problems/errors.
Facilities Coordinator
Gordon Food Service
2013.03 - 2014.06
Monitor and maintain supply levels in all conference rooms and break rooms
Clean and restock restrooms twice daily
Set up and tear down conference rooms for events; clean tables, chairs, and empty trash receptacles
Receive and deliver food to appropriate conference rooms for meetings
Clean, stock, and maintain the test kitchen supplies; place orders when necessary.
Education
Grand Rapids Community College
01.2009
High School Diploma -
Grandville High School
01.2007
Skills
Written Communication
Customer Relationship Building
Leadership
Customer Service Management
Customer Service
Client Relationship Management
Animal Safety
Adaptability and Dependability
Certification
American Red Cross: Cat and Dog First Aid
National CPR Foundation: CPR / AED / First-Aid
Timeline
Multi Unit Inside Sales Supervisor
Gordon Food Service
2023.06 - Current
Foster Volunteer
LuvnPupz Rescue
2020.05 - Current
National Account Coordinator
Gordon Food Service
2017.10 - 2023.06
National Account Project Specialist
Gordon Food Service
2017.07 - 2017.10
Chain Account Sales Representative
Gordon Food Service
2014.06 - 2017.07
Facilities Coordinator
Gordon Food Service
2013.03 - 2014.06
Grand Rapids Community College
High School Diploma -
Grandville High School
American Red Cross: Cat and Dog First Aid
National CPR Foundation: CPR / AED / First-Aid
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