Kristi Thieme
Wyoming,MI
Summary
Hardworking employee with exceptional interpersonal skills, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi Unit Inside Sales Supervisor
Gordon Food Service
06.2023 - Current
- Lead and manage representatives by answering questions, implementing new and existing processes, having open communication, and problem solving
- Monitor the representatives' order entry process and route management
- Manage and resolve issues such as transportation and warehouse concerns, quality issues, out of stocks and alternative solutions, and other disconnects as they arise
- Participate in the roll out process for new account business
- Train on new systems and processes; most recently the transition to SAP.
Foster Volunteer
LuvnPupz Rescue
05.2020 - Current
- Give dogs of all ages, and occasionally cats, a loving and stable atmosphere until they find a forever family
- Socialize and train the fosters based on their specific needs and personalities
- Attend meet-and-greet events with potential adopters
- Gather information for each foster and create custom profiles for potential adopters
- Dog & Cat First Aid Certified (through 8/26/2026).
National Account Coordinator
Gordon Food Service
10.2017 - 06.2023
- Manage order guides, LTO’s, and new items
- Work directly with the customers to resolve issues, and serve as an escalation point for any customer requiring additional support beyond the CAR
- Review slot allocation by customer, reducing slow & dead inventory
- Initiate and participate in new restaurant openings
- Create and utilize reports based on different customer needs.
National Account Project Specialist
Gordon Food Service
07.2017 - 10.2017
- Provide task and project support to the National Account Coordinators such as generating and formatting reports, item maintenance, order guide maintenance, coding, and other duties as assigned
- Participate in the onboarding and exiting of customers
- Act as account coverage in the absence of National Account Coordinators.
Chain Account Sales Representative
Gordon Food Service
06.2014 - 07.2017
- Manage customer orders & complete timely callbacks to discuss edits and confirm complete orders
- Participate in the interviewing and training of new sales representatives
- Understand and effectively communicate with core teams across all of GFS including, but not limited to, transportation, distribution centers, and US supply chain/logistics
- Establish working relationships with NAC/NAM, NAPA, Credit Managers, Regional Chain Managers, and other teams
- Investigate, solve, and answer customer questions/problems/errors.
Facilities Coordinator
Gordon Food Service
03.2013 - 06.2014
- Monitor and maintain supply levels in all conference rooms and break rooms
- Clean and restock restrooms twice daily
- Set up and tear down conference rooms for events; clean tables, chairs, and empty trash receptacles
- Receive and deliver food to appropriate conference rooms for meetings
- Clean, stock, and maintain the test kitchen supplies; place orders when necessary.
Education
Grand Rapids Community College
01.2009
High School Diploma -
Grandville High School
01.2007
Skills
- Written Communication
- Customer Relationship Building
- Leadership
- Customer Service Management
- Customer Service
- Client Relationship Management
- Animal Safety
- Adaptability and Dependability
Certification
- American Red Cross: Cat and Dog First Aid
- National CPR Foundation: CPR / AED / First-Aid
Timeline
Multi Unit Inside Sales Supervisor
Gordon Food Service
06.2023 - Current
Foster Volunteer
LuvnPupz Rescue
05.2020 - Current
National Account Coordinator
Gordon Food Service
10.2017 - 06.2023
National Account Project Specialist
Gordon Food Service
07.2017 - 10.2017
Chain Account Sales Representative
Gordon Food Service
06.2014 - 07.2017
Facilities Coordinator
Gordon Food Service
03.2013 - 06.2014
Grand Rapids Community College
High School Diploma -
Grandville High School
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