Kristi A Tilkens
Suamico,WI
Summary
To obtain an executive leadership position at a leading health care industry that promotes child health and well-being along with employee engagement, while delivering the best and safest care at a highly reliable organization.
Overview
22
22
years of professional experience
Work History
Patient Care Director
Children’s Wisconsin
Neenah, WI
04.2019 - Current
- Provides operational, service, clinical and cost outcomes leadership for services within areas of responsibility
- Oversight and development of annual inpatient budget to include 3 cost centers
- Responsible for 24/7 oversight of day to day operations of inpatient areas including NICU, Pediatrics, Infusion Clinic, Respiratory Care, and Transport Services
- Lead and manage 22 bed NICU, 18 bed acute Pediatric Med/Surg dept., NICU transport team, and infusion services
- Direct operations to lead an outpatient infusion clinic in an inpatient setting with an average census of 50-60 patients a month
- Works in partnership with Executive Director, Medical Directors, and other administrative, operational and physician leaders to optimize safe, high quality, accessible and seamless care across inpatient care and expected care transitions
- Fulfill role of Manager on Call
- Oversight of 100 staff-RN, RT, HUC, CNA, Clinical Educator, PCS, Admin PCS, Quality coordinator, and RT program coordinator
- Ensure delivery of high quality care while monitoring appropriate staffing levels and patient acuity
- Ensure exemplary patient/family experience through staff and patient/family leader rounding
- Maintain and sustain Magnet requirements throughout Fox Valley depts.
- To support system Magnet status for 5 consecutive certifications
- Operational leader in system research project, H-Hope for NICU patients and best practice outcomes
- Responsible and sustain positive employee engagement and culture within multidisciplinary care teams
- Support, guide, and mentor continued education for frontline team members and leaders to assure high level of clinical practice.
Director Inpatient Medical
HSHS St. Mary’s Hospital
Green Bay, WI
09.2015 - 03.2019
- Adult Medical Surgical Services
- Blended 2 departments Medical and Surgical to enhance patient safety, quality of care, and colleague satisfaction
- Introduced Nurse Care Delivery Model
- Discharge Transition Lounge Pilot Development
- Participated and led numerous LEAN CPI events
- Oversees overall day to day operations of a 40 bed unit including staffing, scheduling, safety, productivity, and finance/budgeting
- Developed and coordinated plan for patient overflow and throughput
- Performs annual performance appraisals, interviewing, performance counseling, continuing education for care teams, enhancing patient experience, and rolling out new processes
- Develop action plans for colleague engagement, culture of safety, patient experience
- Developed patient leader rounding divisional process
- Direct leadership over 80 direct reports
- Provide colleague resource and support, coordinates meetings, facilitates team huddles, and delegates tasks to facilitator, PDP RNs, and care team
- Collaborates with physician care teams
- Active role in regulatory visits and compliance
- Developed and introduced Bedside Handoff and Safety checks divisionally
- Initiates and maintains policies specific to specialty area
- Empowers colleagues and holds colleagues accountable.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Director Inpatient
HSHS St. Mary’s Hospital
Green Bay, WI
08.2012 - 09.2015
- Medical Services/Intensive Care Unit/Telemetry
- Oversaw day to day operations of 30 bed medical unit and 8 bed ICU
- Coordinated staffing, scheduling, meetings, productivity, and finance/budgeting
- Performed annual performance appraisals, interviewing, performance counseling, continuing education, enhancing patient experience
- Provided colleague resource /support, coordinates meetings, delegate’s duties/follow up to manager, coordinator, and colleagues
- Builds a culture of safety and works to enhance colleague engagement
- Provided colleague resource and support, coordinates meetings, facilitates team huddles, and delegates tasks to facilitator, PDP RNs, and care team
- Collaborated with physician care teams
- Active role in regulatory visits and compliance
RN Clinical Coordinator/Interim Director/Manager/StaffRN/Nurse Extern
HSHS St. Mary’s Hospital, Infants
Green Bay, WI
06.2002 - 08.2012
Clinical coordinator
- Interim director, and manager of 12 bed unit
- 50-60 average deliveries a month
- Duties include staffing, scheduling, day to day operations of OB unit, leadership responsibilities, meeting attendance as scheduled
- Interim first line supervisor-Duties included day to day leadership operations of OB unit along with staffing patient care
- Staff RN
- Areas worked include labor, delivery, recovery, postpartum, nursery, M/B, GYN
- Sole leadership of roll out and go live of EPIC EMR in unit.
- Developed and adjusted work schedules for RN staff
Education
Master of Science - Nursing Leadership and Management
Western Governors University
2016
Bachelor of Science - Nursing
University of Wisconsin
2003
Skills
- Clinical Leadership
- Quality Improvement
- Healthcare administration
- Operational Efficiency
- Patient Safety
- Staff Development
- Human Resources Management
- Clinical Supervision
Affiliations
Member of Sigma Theta Tau
2001-2002
Certified Nursing Assistant/Activities Support
Additional Skills Member of WONL since March 2012/Nominations Committee 2016-2018/WONL Executive Board Secretary 2019-2021/Board Member 2022-2023, Member 2024-present
Current member and/or chair of Joint Clinical Management Council (JCMC), HSRT, System Patient Experience, FV Operational, Lead Daily Huddles, Guide Shared Governance Partnership Council, P&T, Patient Safety
Member and/or co-chair of committees/teams as a leadership representative for HSHS St. Mary’s Hospital. Committees include Stroke, Joint, Oncology, Clinical Excellence, Nursing Leadership, Education, Behavior Standards
Member of American College of Healthcare Executives (ACHE)
Public National Speaker Presentation EPIC XGM
Education in Communication, Relationship Building, Just Culture, Process Improvement, PDSA, Reality Based Leadership TEAMSTEPPS, Franciscan Inspired Leadership, and Crucial Conversations
Mentor, Coach, Commissioner, Team Manager, PTO Member, & Volunteer
Timeline
Patient Care Director
Children’s Wisconsin
04.2019 - Current
Director Inpatient Medical
HSHS St. Mary’s Hospital
09.2015 - 03.2019
Director Inpatient
HSHS St. Mary’s Hospital
08.2012 - 09.2015
RN Clinical Coordinator/Interim Director/Manager/StaffRN/Nurse Extern
HSHS St. Mary’s Hospital, Infants
06.2002 - 08.2012
Clinical coordinator
Master of Science - Nursing Leadership and Management
Western Governors University
Bachelor of Science - Nursing
University of Wisconsin
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