Kristi Trombka
Trenton,MI
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Skilled in differentiated instruction and classroom management for grades k-12. Leverages strong organizational abilities and a commitment to lifelong learning to enhance student success and collaboration among colleagues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Substitute Teacher
Trenton Public Schools
09.2024 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Utilized variety of instructional strategies to meet individual student needs.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Guest Teacher
Edustaff
05.2023 - Current
- Instructed students in lesson plans that had been created by teacher.
- Managed classrooms of up to 32 students in schools in Trenton, Gibraltar, & Grosse Ile.
- Promoted positive learning environment in classrooms for students in grades PK to 12.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Customer Service Representative
Fifth Third Bank
06.2015 - 09.2018
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on online banking and mobile banking applications.
Client Advocate
Quicken Loans
11.2014 - 05.2015
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Psychology
Wayne State University
Detroit, MI05-2012
Skills
- Develop and implement engaging, standards-aligned lesson plans
- Differentiated Instruction for Diverse Learning Needs
- Classroom Management (PBIS, positive reinforcement)
- Schoology & i-Ready
- Interactive Whiteboards & Smartboards
- Parent & Community Engagement
- Collaborates effectively with colleagues
- Conflict Resolution & Social-Emotional Learning (SEL)
- Patience, Empathy & Adaptability
- Strong Organizational & Time Management Skills
- Growth Mindset & Commitment to Lifelong Learning
Certification
Michigan Teachers of Tomorrow- MDE Approved Teaching Certification Program
Interim Teaching Certificate
- Lower Elementary (PK-3) Education (ZO)
- Upper Elementary (3-6) Education (ZP)
Timeline
District Substitute Teacher
Trenton Public Schools
09.2024 - Current
Guest Teacher
Edustaff
05.2023 - Current
Customer Service Representative
Fifth Third Bank
06.2015 - 09.2018
Client Advocate
Quicken Loans
11.2014 - 05.2015
Bachelor of Science - Psychology
Wayne State University
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