Kristi Updegraff
Conway ,SC
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
The Trophy Place
08.2017 - 12.2023
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Corrections Officer
Horry County Governement
09.2008 - 06.2015
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Conducted cell and illegal substance checks.
- Attended regular trainings and maintained appropriate certifications.
- Led grid searches to locate and confiscate potential harmful items and contraband.
- Inspected cells and conducted random searches of common areas.
- Maintained daily logs of shift activity.
- Performed head counts, checking cells for missing inmates.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Supervised inmates during day-to-day activities.
- Assisted in restraining violent and unruly inmates.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Maintained appropriate control, security and well-being over those detained.
- Observed and directed inmates during recreation, visits, telephone, and shower time.
Customer Service Cashier
Piggly Wiggly Supermarket
01.2008 - 05.2009
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed customer payments quickly and returned exact change and receipts.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Verified that all coupons were valid prior to processing them into the system.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Offered customers carry-out service at completion of transaction.
- Informed customers of in-store promotions or pricing specials.
- Checked personal identifications during alcohol and tobacco sales.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers and provided friendly customer service.
- Scanned items and checked pricing on cash register for accuracy.
House Counselor
John De La Howe School
05.2006 - 02.2007
- Enhanced residents'' living experience by implementing individualized care plans and conducting regular progress assessments.
- Improved the facility''s safety record by conducting thorough inspections and addressing potential hazards.
- Developed strong relationships with residents to better understand their needs and provide personalized support.
- Reduced behavioral incidents by implementing a proactive approach to conflict resolution and crisis management.
- Assisted in the development of new programs for residents, resulting in increased participation and satisfaction levels.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans, ensuring continuity of care for each resident.
- Maintained detailed records of residents'' progress, facilitating communication among team members and informing future care decisions.
- Led group activities that fostered community building, enhancing the overall quality of life for all residents within the facility.
- Provided compassionate support during times of crisis, offering coping strategies and resources tailored to individual needs.
- Promoted independence among residents through skill-building exercises and goal-setting initiatives.
- Facilitated open communication between families and staff, keeping all parties informed about resident progress and any issues that arose.
- Ensured compliance with state regulations by maintaining accurate documentation and staying up-to-date on relevant policies and procedures.
- Implemented behavior modification techniques that led to improved emotional regulation among residents experiencing difficulty adapting to their environment.
- Coordinated with healthcare professionals for timely medication administration, leading to optimal health outcomes for each resident.
- Conducted daily check-ins with residents, providing reassurance while also monitoring their overall wellbeing.
- Managed challenging situations effectively through de-escalation techniques, reducing stress levels among both staff and residents.
- Organized recreational outings that provided valuable socialization opportunities for individuals in our care.
- Actively participated in ongoing training sessions to stay current on best practices within the field of residential counseling.
- Established a nurturing and supportive environment for all residents, fostering trust and promoting personal growth.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
Teacher's Assistant
Timmerman School
08.2005 - 04.2006
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Handled class records for attendance, assignment grades and course participation scores.
Education
Bachelor of Arts - Child And Family Studies
Columbia College
Columbia, SC05-2008
Skills
- Paperwork Processing
- Consultative Sales
- Call Management
- Information Security
- Scheduling
- Inbound and Outbound Calling
- Complaint Resolution
- Product Knowledge
- Calendaring
- Customer Relations
- In-Store Support
- Credit Card Payment Processing
- Order Fulfillment
- Microsoft Outlook
- Retail Sales Customer Service
- Conflict Resolution
- Professional Telephone Demeanor
- Microsoft Excel
- Multi-Task Management
- Customer Service
- Problem-Solving Abilities
- Active Listening
- Computer Proficiency
- Client Relations
- Appointment Scheduling
- Critical Thinking
- Problem Resolution
- Order Processing
- Customer Relationship Management (CRM)
- Key Holder Experience
- Microsoft Office Suite
- Store Maintenance
- Clerical Support
- Staff Training
- Proofreading
- Microsoft PowerPoint
- Spreadsheets
- Minute Taking
- Administrative Support
- Documentation
- Credit Adjustments
- Prioritization
- Document Control
- Retail Store Support
- Quality Control
- Multi-Line Phone Talent
- Team Development
- Account Management
- Product Sales
- Sales Expertise
- Money Handling Abilities
- Filing
- Attention to Detail
Affiliations
-Referee Volleyball at the local Rec Center
Babysit for multiple years.
Custom make Earrings and set up at different Events
Timeline
Customer Service Representative
The Trophy Place
08.2017 - 12.2023
Corrections Officer
Horry County Governement
09.2008 - 06.2015
Customer Service Cashier
Piggly Wiggly Supermarket
01.2008 - 05.2009
House Counselor
John De La Howe School
05.2006 - 02.2007
Teacher's Assistant
Timmerman School
08.2005 - 04.2006
Bachelor of Arts - Child And Family Studies
Columbia College