Kristi Vaile
Williamsburg,IA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
34
34
years of professional experience
Work History
Store Associate
Kay Jewelers
Cedar Rapids, IA
02.2022 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Store Manager
Kay Jewelers Outlet
Williamsburg, United States
09.2020 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Brooks Brothers
Williamsburg, United States
12.2005 - 07.2020
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder
Eddie Bauer
Williamsburg, United States
09.2004 - 12.2005
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Assistant Manager
Liz Claiborne
Williamsburg, United States
09.1996 - 08.2005
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Paralegal
Semmes, Bowen And Semmes
Baltimore, MD
03.1988 - 05.1991
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Managed billable hour tracking, payroll, client invoicing and schedules for [Number]-attorney office.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Contacted key witnesses to testify at court hearings.
Paralegal
Ahlers Law Firm
Des Moines, IA
04.1986 - 02.1988
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
Paralegal
State Of Iowa, Legal Division DOT
Ames, IA
04.1984 - 05.1986
- Prepared legal briefs, motions and pleadings.
Education
Certification of Completion, ABA Approved Program - General Practice
Denver Paralegal Institute
Denver, COBachelor of Arts - Political Science
Iowa State University
Ames, IASkills
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Building Customer Loyalty
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Goal-Driven
- Team Cooperation
Timeline
Store Associate
Kay Jewelers
02.2022 - Current
Store Manager
Kay Jewelers Outlet
09.2020 - Current
Store Manager
Brooks Brothers
12.2005 - 07.2020
Key Holder
Eddie Bauer
09.2004 - 12.2005
Assistant Manager
Liz Claiborne
09.1996 - 08.2005
Paralegal
Semmes, Bowen And Semmes
03.1988 - 05.1991
Paralegal
Ahlers Law Firm
04.1986 - 02.1988
Paralegal
State Of Iowa, Legal Division DOT
04.1984 - 05.1986
Certification of Completion, ABA Approved Program - General Practice
Denver Paralegal Institute
Bachelor of Arts - Political Science
Iowa State University
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