Kristi Vitzileos
Chicago,IL
Summary
Proven leader at Illinois Secretary of State, adept in operations management and interpersonal skills, significantly improved customer satisfaction by overhauling service protocols. Expert in mentoring for leadership, resolving conflicts, and enhancing team performance. Streamlined operations, achieving optimal financial and operational outcomes, with a focus on innovative problem-solving and effective staff development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Executive II
Illinois Secretary Of State
10.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
St Benedict High School
Chicago, ILAssociate of Arts -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Customer Relations
- Team Leadership
- Administrative Skills
- Problem Resolution
- Workflow Planning
- Staff Training
- Project Management
- Facility Management
- Performance Analysis
- Operations Oversight
- Performance Evaluations
- Employee Scheduling
Timeline
Executive II
Illinois Secretary Of State
10.2013 - Current
High School Diploma -
St Benedict High School
Associate of Arts -
City Colleges of Chicago - Wilbur Wright College
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