Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kristi Walters
Open To Work

Kristi Walters

Kernersville,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Dealer Account ManagerDealer Relationship ManagerTerritory ManagerDealer Success ManagerDealer Development Manager

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Open to relocation: No

Salary Range

$65000/yr - $200000/yr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offPersonal development programsCareer advancement

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Boyd Group
06.2024 - Current
  • Process payments and keep accurate records for accounting
  • Follow up with customers and insurance companies on unpaid balances
  • Stay in constant communication with insurance and rental companies on customer repair timeline
  • Process invoices and statements
  • Schedule appointments and manage calendar for office
  • Accurately use CCC1 software

Real Estate Broker

JPAR Real Estate Firm
06.2023 - 06.2024
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Lead Generation through strategic prospecting efforts
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.

Asst. Finance Manager/Auto Advisor

TrueBuy Automotive/CUABS of NC, LLC
11.2016 - 03.2023
  • Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
  • Tailored finance packages to meet individual customer needs
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
  • Manage unsold prospects
  • Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
  • Delivered exceptional customer service, building rapport with clients to enhance satisfaction and loyalty.
  • Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
  • Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
  • Served as a liaison between sales staff and upper management, ensuring smooth communication of goals, expectations, and performance metrics.
  • Implemented CRM software to streamline customer interactions, improving follow-up processes and client satisfaction rates.
  • Leveraged VinSolutions, DealerTrack, CUDL, AutoTrader, TrueCar, KBB and other resources to drive new and used car sales.

Business Development Agent

Truliant Federal Credit Union
11.2016 - 06.2018
  • Utilized approved auto loan application terms to determine vehicle options
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Built relationships with customers and community to promote long term business growth.

BDC Agent

Capital Hyundai Subaru
02.2014 - 11.2016
  • Acted as first point of contact and set appointments for prospective buyers
  • Leveraged CRM software (E-Leads) to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Guest Service Representative

Holiday Inn Express
10.2013 - 02.2014
  • Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
  • Coordinate room-cleaning schedule for housekeeping
  • Coordinated room assignments and maintained accurate reservation records using property management software.
  • Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and reporting.

Asst. Customer Service Manager

Delhaize America
06.2000 - 08.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Managed front-end staff daily and made weekly schedule
  • Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
  • Optimized cashier performance with ongoing monitoring, feedback, and constructive guidance for improvement when necessary.

Education

Superior School of Real Estate
Greensboro, NC

Radford University
Radford, VA

Craig Co. High School
New Castle, VA

Skills

  • Client relations
  • Microsoft Office
  • Automotive sales
  • Strong negotiation skills
  • Process improvement
  • Conflict resolution
  • Performance tracking
  • Active listening
  • Critical thinking
  • Training
  • Contract preparation
  • CRM proficiency

Timeline

Customer Service Representative

Boyd Group
06.2024 - Current

Real Estate Broker

JPAR Real Estate Firm
06.2023 - 06.2024

Asst. Finance Manager/Auto Advisor

TrueBuy Automotive/CUABS of NC, LLC
11.2016 - 03.2023

Business Development Agent

Truliant Federal Credit Union
11.2016 - 06.2018

BDC Agent

Capital Hyundai Subaru
02.2014 - 11.2016

Guest Service Representative

Holiday Inn Express
10.2013 - 02.2014

Asst. Customer Service Manager

Delhaize America
06.2000 - 08.2013

Superior School of Real Estate

Radford University

Craig Co. High School

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