Kristi Weers
Louisburg,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Eager to learn and grow with this next endeavor.
Overview
20
20
years of professional experience
Work History
Assistant Restaurant Manager
Timbercreek Bar and Grill
05.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Established rapport with guests through personalized interactions that led to repeat business.
Sports Supervisor
Louisburg Recreation Association
05.2014 - 06.2021
- Fostered a supportive team environment through open communication channels where players felt comfortable discussing concerns or sharing achievements.
- Participated in professional development opportunities to stay up-to-date with industry trends, best practices, coaching techniques, and sport-specific knowledge.
- Established relationships with vendors to secure high-quality equipment at competitive prices for optimal program execution.
- Increased sports program participation by actively promoting events and coordinating community outreach initiatives.
- Supervised activities to address behavioral issues and promote fun, safety and inclusivity
- Maintained all recreational equipment
- Trained staff members on conducting events and following safety procedures.
- Resolved conflicts that arose between participants and other referees.
Aquatic Center Manager
City of Louisburg
05.2014 - 05.2021
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Taught students pool and water safety guidelines
- Balanced monies brought in by patrons and the software that tracked our communities data.
- Detailed factors such as weather, incidents and aid rendered in daily reports.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Consulted with emergency personnel while securing the scene.
Head Cook
Louisburg High School
08.2004 - 05.2021
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
- Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
Education
No Degree - Physical Therapy/Sports Medicine
Johnson County Community College
Overland Park, KSSkills
- Training and mentoring
- Opening and closing procedures
- Multitasking
- Reliability
- Team building
- Professionalism
- Scheduling
- Recordkeeping
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Documentation
- Building rapport
Timeline
Assistant Restaurant Manager
Timbercreek Bar and Grill
05.2021 - Current
Sports Supervisor
Louisburg Recreation Association
05.2014 - 06.2021
Aquatic Center Manager
City of Louisburg
05.2014 - 05.2021
Head Cook
Louisburg High School
08.2004 - 05.2021
No Degree - Physical Therapy/Sports Medicine
Johnson County Community College
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