Summary
Overview
Work History
Education
Skills
Timeline
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Kristain Weldy

Gainesville

Summary

Dynamic Member Services Team Lead at AvMed with extensive call center experience and a proven track record in dispute resolution. Skilled in policy enforcement and team management, I excel at enhancing customer satisfaction and training new personnel. Committed to fostering strong relationships and delivering exceptional service in fast-paced environments.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience

Work History

Member Services Team Lead

AvMed
01.2001 - 01.2004
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Resolved customer issues through thorough dispute investigation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

US Celluar
08.1999 - 01.2001
  • Processed customer orders in line with established policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Deli Clerk

Publix
08.1998 - 08.1999
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.

Personal Caregiver

Paula Gallalee
01.1993 - 08.1998
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Education

High School Diploma -

Eastside High School
Gainesville, FL

Skills

  • Call center experience
  • Policy enforcement
  • Sales support
  • Team management
  • Dispute resolution

Timeline

Member Services Team Lead

AvMed
01.2001 - 01.2004

Customer Service Representative

US Celluar
08.1999 - 01.2001

Deli Clerk

Publix
08.1998 - 08.1999

Personal Caregiver

Paula Gallalee
01.1993 - 08.1998

High School Diploma -

Eastside High School

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Kristain Weldy