Kristi Welsh
Indianapolis
Summary
Versatile and dynamic professional with a proven track record of enhancing operational efficiency and customer satisfaction at companies like Aramark. Expert in customer service management and cash handling, demonstrating strong organization and multitasking abilities. Achieved significant improvements in client engagement and financial accuracy, leveraging professionalism and attention to detail.
Overview
12
12
years of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
06.2024 - 09.2024
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Sales Associate
Natalie's Candy Jar
10.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Correctional Officer
Indiana Department Of Corrections
04.2020 - 09.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Implemented effective emergency response plans during crises situations, m
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Front Desk Receptionist/Housekeeper
Baymont Inn & Suit Hotel
04.2022 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Assistant Manager
Goodlife Senior Care
07.2018 - 03.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
General Manager
Uncle A's BBQ
01.2016 - 07.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Store Manager
Hibbett Sporting Goods
07.2015 - 12.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Administrative Assistant
Aramark
08.2013 - 05.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Project Manager
Johnson Controls
07.2012 - 05.2013
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Education
No Degree - Emergency Medical Technician
Western Texas College
Snyder, TXHigh School Diploma -
Snyder High School
Snyder, TX05-1997
Skills
- Professionalism and courtesy
- Strong organization
- Customer service management
- Cash management
- Attention to detail
- Multitasking
Timeline
Wheelchair Agent
G2 Secured Staff
06.2024 - 09.2024
Sales Associate
Natalie's Candy Jar
10.2023 - 09.2024
Front Desk Receptionist/Housekeeper
Baymont Inn & Suit Hotel
04.2022 - 07.2022
Correctional Officer
Indiana Department Of Corrections
04.2020 - 09.2023
Assistant Manager
Goodlife Senior Care
07.2018 - 03.2020
General Manager
Uncle A's BBQ
01.2016 - 07.2018
Assistant Store Manager
Hibbett Sporting Goods
07.2015 - 12.2015
Administrative Assistant
Aramark
08.2013 - 05.2014
Assistant Project Manager
Johnson Controls
07.2012 - 05.2013
No Degree - Emergency Medical Technician
Western Texas College
High School Diploma -
Snyder High School
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