Proficient with in person, verbal, phone and written communication.
Overview
13
13
years of professional experience
Work History
Assistant Housekeeping Manager/Supervisor
Holiday Inn Express
06.2022 - Current
Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Conducted regular room inspections to verify compliance with housekeeping standards.
Increased employee performance through effective supervision and training.
Worked with front desk to respond promptly to all guest requests.
Ordered, maintained and distributed supplies and inventory.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
In-Home Monitoring for Elderly
First Choice Home Care
09.2021 - 06.2022
Enhanced client independence through assistance with daily living activities, such as grooming and mobility.
Promoted a safe and comfortable environment by performing light housekeeping duties and maintaining cleanliness.
Assisted with meal preparation, ensuring clients received nutritious meals catered to their dietary requirements.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Performed laundry, grocery shopping, pharmacy pick-up and other duties as instructed by client.
Customer Service / Accounts Receivable
Chickasaw Container
02.2011 - 02.2017
Talking with customer's daily and retrieving their orders, processing orders and delivery dates with shipping department.
Invoicing of all shipments daily, any discrepancies handled as they came up.
Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
Filing, processing specs and sending acknowledgements via email.
Month end duties from Accounts Receivable side when balancing each month.
Logistics - arranged trucks for delivery and pickup of shipments.
Worked with purchasing, production, shipping and salespeople to ensure customer satisfaction. Enjoyed the team work it took for the success within the whole organization.
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott