Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Yamashita

San Jose,CA

Summary

Highly effective Chief Operating Officer with 2 years of experience directing operations and facilities management and several years in Human Resource and Quality control management. Focused on employee engagement, quality and service excellence to achieve growth objectives.

Overview

22
22
years of professional experience

Work History

COO

Nippon Trends Food Service, Inc.
San Jose, CA
05.2021 - Current
  • Developed and implemented strategic plans to achieve organizational objectives.
  • Established policies and procedures to ensure efficient operations.
  • Supervised the executive team, providing guidance on operational decisions.
  • Monitored performance metrics of departments and provided feedback to executives.
  • Collaborated with other C-level executives in developing business strategies.
  • Assisted in budgeting process by evaluating costs and allocating resources appropriately.
  • Spearheaded initiatives to increase efficiency of operations across departments.
  • Managed day-to-day operations of organization including staff management, scheduling, customer service.
  • Ensured compliance with applicable laws and regulations governing business operations.
  • Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
  • Led efforts in creating an effective internal communications plan among different departments.
  • Implemented innovative solutions to improve overall productivity levels within the organization.
  • Presented quarterly progress updates at board meetings outlining successes achieved since last report.
  • Formulated key performance indicators that measure success against set goals and objectives.

Quality Assurance Manager

Nippon Trends Food Service, Inc.
San Jose, California
01.2018 - Current
  • Developed and implemented quality assurance policies and procedures.
  • Reviewed customer complaints and identified trends in order to develop corrective action plans.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Monitored production activities for conformance to established quality requirements.
  • Analyzed data from quality control testing to identify areas of improvement.
  • Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
  • Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Established key performance indicators for evaluating the effectiveness of the company's quality management system.
  • Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
  • Documented all findings from investigations into non-conformances in order to track progress towards resolution.
  • Assisted with the development of new products by providing input based on knowledge gained through experience working with existing products.
  • Established procedures and quality standards.
  • Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.

HR Manager

Nippon Trends Food Service, Inc.
San Jose, California
07.2016 - Current
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Organized and facilitated team-building activities, including monthly staff meetings.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Provided guidance on labor law regulations to ensure compliance with applicable laws.
  • Assisted in the development of policies related to human resources management.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.
  • Researched methods of improving workplace safety standards by implementing new protocols.
  • Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
  • Responded promptly to employee inquiries about policies or procedures.
  • Reviewed applications for positions within the company according to pre-determined criteria.
  • Ensured compliance with all state and federal employment laws including wage and hour regulations.
  • Drafted job descriptions based on current roles within the organization.
  • Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
  • Communicated with supervisors to plan and review employee evaluations.
  • Coordinated workers' compensation insurance and managed claims.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.

Waitress

Ramen Halu
San Jose, CA
02.2015 - 05.2023
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.

Doctor Receptionist Administrator

Nguyen Anh Huynh, MD
Sacramento, CA
03.2007 - 11.2009
  • Assisted with patient registration by verifying insurance coverage, collecting co-pays, and updating records.
  • Answered incoming phone calls, scheduled appointments, and responded to inquiries.
  • Prepared charts for upcoming appointments; collected and organized medical histories.
  • Processed payments from patients, completed bank deposits, and reconciled accounts receivable reports.
  • Verified accuracy of medical coding prior to submission of claims to insurance companies.
  • Assisted doctor with various clinical tasks such as taking vital signs or drawing blood samples.
  • Updated patient information in electronic health record system accurately and timely.
  • Followed up on overdue lab results or other test results related to patient care.
  • Assisted with referrals and prepared medical records for patients.
  • Scheduled appointments for patients via phone and in person.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Sales Associate

Victoria's Secret
Sacramento, CA
04.2004 - 07.2005
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Sales Associate

Catwalk Enterprises
Sacramento, CA
05.2002 - 08.2004
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

Bachelor of Arts - English Literature

UC Davis
Davis
2002

Skills

  • Planning and Execution
  • Operations Oversight
  • Records Management
  • Staffing and Recruiting Professional
  • Talent Management
  • Training and Mentoring
  • Recruitment
  • Training and Development
  • Performance Optimization
  • Organizational Leadership
  • Strategic Planning
  • Crisis Management
  • Administrational Leadership
  • Operations Management
  • Best Practices
  • Systems Organization
  • Budgeting and Finance
  • Human Resources
  • Production

Timeline

COO

Nippon Trends Food Service, Inc.
05.2021 - Current

Quality Assurance Manager

Nippon Trends Food Service, Inc.
01.2018 - Current

HR Manager

Nippon Trends Food Service, Inc.
07.2016 - Current

Waitress

Ramen Halu
02.2015 - 05.2023

Doctor Receptionist Administrator

Nguyen Anh Huynh, MD
03.2007 - 11.2009

Sales Associate

Victoria's Secret
04.2004 - 07.2005

Sales Associate

Catwalk Enterprises
05.2002 - 08.2004

Bachelor of Arts - English Literature

UC Davis

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