Kristia Puntoriero
29 Wildflower
Summary
Healthcare professional committed to nursing leadership with track record of improving patient outcomes and staff performance. Known for enhancing operational efficiencies and implementing best practices. Reliable team collaborator focused on achieving results and adapting to evolving healthcare needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Nursing
Olean General Hospital
02.2025 - Current
- Collaborate with interdisciplinary team for DNV, and DOH survey readiness.
- Participate in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensure regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitor and evaluate nursing staff performance, providing feedback and guidance to support standards of care.
- Perform bedside rounding to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborate closely administration to develop and implement best practices to improve patient outcomes.
- Establish and monitor infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitate continuing education and training programs to drive staff competency and professional development.
- Manage budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Collaborate with quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Mentor new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Prepare and review infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Increase patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Evaluate emerging technologies in healthcare, recommending appropriate innovations for adoption within the department to improve efficiency and patient outcomes.
- Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Act as a liasion between clinical staff and union.
Adjunct Lab/Simulation faculty
Galen School of Nursing
06.2023 - 12.2024
- Delivered information and valuable instructions to students during simulation lab experiences.
- Created training materials and implemented instructional strategies to track student progress, ascertain skills and development and perform staff assessments.
- Designed engaging simulations using state-of-the-art technology, fostering critical thinking and decision-making skills among students in complex clinical scenarios.
- Enhanced student clinical skills by developing and implementing comprehensive lesson plans focused on real-world nursing experiences.
- Evaluated student performance through regular assessments, providing constructive feedback to guide their professional growth.
- Collaborated with nursing faculty to develop innovative teaching strategies, resulting in improved student learning outcomes.
RN Consultant
Charter Senior Living
01.2024 - 12.2024
- Responsible for nurse consulting within multiple locations throughout the organization. Consulting duties include but are not limited to oversight and support of clinical staff and education, preparation and guidance for state and federal surveys. Oversight of quality and risk policies and practices including tracking, trending, RCA's, investigation and reporting events as needed. Acting as the director of nursing as needed to support facilities in need, during management transition periods, and with new facility operations
RN Director of Quality & Compliance
TotalMed
11.2022 - 09.2023
- Provided oversight, guidance and coaching to Q&C Managers and Leaders
- Responsible for strategic and tactical plans to achieve departmental goals while managing and leading a component of the TJC, Client Satisfaction, Credentialing department operational and compliance alignment.
- Created department budgets and ensures that departmental goals are met while adhering to approved budgets
- Ensured that all documentation is properly verified, is accurate, and is stored appropriately; responsible for ensuring a timeliness of updating required documentation and acting upon an expiring credentials.
- Participated and collaborated on the Quality Review Committee’s and Escalation Team
- Responsible for leading or participating in any Quality and Safety Learning Stories and People, Process and Technology System Gap Assessment. Responsible for Board of Nursing reporting, when necessary, across the states.
- Developed and oversaw all control systems to prevent and mitigate risk associated to compliance functions; evaluates efficiencies of current policies and procedures while striving for continued process improvements in collaboration with the VP of Quality and Compliance.
- Oversight of local, state, and federal compliance regulations and quickly respond to changes within regulations while keeping entire leadership team and appropriate divisions aware of such changes assigned in collaboration with the TJC Credentialing and Licensing Leader and the VP of Quality and Compliance.
Director of Nursing/Quality & Risk
Bon Secours Mercy Health
08.2016 - 09.2022
- Management of all aspects of nursing services and compliance with government and state regulations for a 274 bed post-acute care/LTAC facility and 102 bed assisted living
- Direct oversight of 250 FTE's clinical and non-clinical
- Responsible for policy and procedure implementation, Joint Commission, DOH and ACHA preparedness for survey and accreditation.
- Acted as a s a consultant for communities under the Bon Secours Mercy Health umbrella in various states.
- Responsible for financial oversight of the nursing and purchasing budgets.
- Established and maintained collaborative partnerships with physicians, advance practice nurses, legal counsel and vendors.
- Development and implementation of in-house CNA training program in accordance with state guidelines.
- Oversight of the Patient Safety event reporting system throughout the facility in accordance with company and PSO guidelines.
- Worked with interdisciplinary teams to evaluate existing patient safety policies, potential risk, as well as development of new patient safety policies and procedures.
- Developed and managed QAPI programs
- Investigated and reported allegations of abuse, neglect or healthcare violations to DCF, AHCA, DOH, and the Board of Nursing as necessary.
- Collaborated with the Director of Human Resources to decrease employee safety events and reduction of Workers Compensation reports.
Director of Nursing
Elderwood at Amherst
05.2014 - 08.2016
- Oversight of all nursing services for a 92 bed post-acute care facility in accordance with federal and state regulations.
- Oversight of Quality Management and risk performance for ongoing patient safety and quality improvement per CMS guidelines and facility goals.
- Responsible for policy and procedure implementation and continuous survey readiness.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Drove financial performance as a strategic partner in collaboration with the interdisciplinary leadership team on multiple facets including pharmaceutical costs, labor management, equipment and supplies.
- Assisted in the development and roll-out of the first telemetry unit within a post-acute care environment facility in Western New York.
- Implementation and roll out of PCC, Pharmacy integration and physician e- prescribing
Assistant Director of Nursing
St Francis of Williamsville
01.2012 - 03.2014
- Assumed responsibility for the 142 beds, long term care and sub-acute rehabilitation facility.
- Ensured compliance with healthcare regulations by conducting regular audits, updating policies, and addressing areas for improvement.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Developed key performance indicators to monitor nursing department performance and identify areas for improvement consistently.
- Established mechanisms for continuous quality improvement within the nursing department through robust data collection, monitoring, evaluation efforts focused on targeted outcomes measures.
- Promoted a collaborative work environment by fostering open communication between the nursing team and interdisciplinary departments.
- Acted as a liaison between the nursing staff and union
Registered Nurse – Intensive Care Unit
Kenmore Mercy Hospital
06.2010 - 01.2012
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
- Collaborated with interdisciplinary teams to establish optimal care plans, resulting in improved patient satisfaction.
- Participated in continuing education opportunities to remain current on best practices and advancements within the field of critical care nursing.
Director of Admissions
Delaware Nursing and Rehabilitation
10.2002 - 06.2010
- Responsible for maintaining the census for a 200-bed long-term care and sub-acute rehabilitation facility.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with regulations.
- Conducted screening of potential admissions in hospital, homes, and various healthcare settings.
- Responsible for insurance pre-authorization prior to facility acceptance and admission.
- Collaborated with area hospitals, physicians, and healthcare professionals to develop and maintain relationships.
Education
Bachelor of Nursing - Nursing
Aspen University
Phoenix, AZ01-2024
Associates of Science - Nursing
Niagara County Community College
Sanborn, NY06-2010
Bachelor of Science - Forensics
Hilbert College
Hamburg, NY06-2007
Skills
- Nurse education and training
- Leadership and guidance
- Quality improvement
- Strong work ethic
- Healthcare regulations compliance
- Staff recruitment and retention
- Process improvements
Certification
- Licensed Registered Nurse - Florida Compact, New York, Massachusetts, Connecticut
- BLS Certified
- Wound Care Certified
Timeline
Director of Nursing
Olean General Hospital
02.2025 - Current
RN Consultant
Charter Senior Living
01.2024 - 12.2024
Adjunct Lab/Simulation faculty
Galen School of Nursing
06.2023 - 12.2024
RN Director of Quality & Compliance
TotalMed
11.2022 - 09.2023
Director of Nursing/Quality & Risk
Bon Secours Mercy Health
08.2016 - 09.2022
Director of Nursing
Elderwood at Amherst
05.2014 - 08.2016
Assistant Director of Nursing
St Francis of Williamsville
01.2012 - 03.2014
Registered Nurse – Intensive Care Unit
Kenmore Mercy Hospital
06.2010 - 01.2012
Director of Admissions
Delaware Nursing and Rehabilitation
10.2002 - 06.2010
Bachelor of Nursing - Nursing
Aspen University
Associates of Science - Nursing
Niagara County Community College
Bachelor of Science - Forensics
Hilbert College
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