KRISTIA TRINIDAD CANCEL
U.S. Army Reserve
Guaynabo,PR
2
Languages
1
Certification
2026
years of professional experience
Dynamic and highly organized professional with over 15 years of experience in high-stakes operational environments, specializing in personnel management, administration, and logistical coordination. Expertise in thriving under pressure while utilizing data-driven decision-making to deliver strategic leadership and drive organizational success. Bilingual communicator fluent in English and Spanish, with a robust background in process improvement, team development, career counseling, and complex case management. Committed to fostering collaboration, enhancing problem-solving capabilities, and adapting to evolving needs while maintaining a strong focus on office management and strategic planning.
Work History
Army Career Counselor
4 Years- Managed retention and transition programs for large-scale organization, overseeing career counseling, recruitment, and placement services to enhance personnel retention and transition success.
- Assisted clients in identifying career goals and developing actionable plans.
- Provided principal advisory support to Command leadership, enhancing organizational readiness through analytical oversight and data-driven reporting..
- Developed and implemented tracking mechanisms using Microsoft Office (Word, PowerPoint, Excel, Access) to report case management productivity and personnel readiness trends, improving visibility for leadership decision-making.
- Streamlined administrative workflows for official personnel actions and reports, enhancing accuracy and reducing processing times.
- Represented the command at high-level meetings and workgroups, providing technical liaison support to internal and external stakeholders.
- Coordinated with local employers to identify job opportunities for transitioning service members.
Branch Manager
1 Year- Managed daily branch performance and recruitment, leading onboarding process to enhance team readiness.
- Managed daily branch performance, recruitment and onboarding process.
- Directed the local recruitment, vetting, onboarding, and scheduling of field laborers, forklift operators, and warehouse teams.
- Functioned as the local point of contact for enterprise clients, facilitating the meeting of Service Level Agreements (SLAs).
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Oversaw daily branch operations, ensuring compliance with company policies and industry regulations.
- Developed and implemented strategic plans to enhance customer service and drive branch profitability.
- Elevated staff morale and productivity by introducing a system of rewards and recognition for outstanding performance.
Case Manager / Liaison
6 Years- Functioned as the primary Liaison Officer (LNO) for Dover Port Mortuary, handling extremely sensitive and complex cases involving remains, personal effects, and legal documentation.
- Maintained 100% accountability of sensitive items and personal effects through rigorous inventory tracking systems, ensuring zero loss during high-volume deployment operations.
- Coordinated communication between military units, higher headquarters, and families, facilitating investigations and inspections to ensure compliance with strict regulatory guidelines.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Tactfully, educated families on available programs, benefits, and services, encouraging them to make informed decisions during their stage of grief.
Unit Administrative Technician
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Coordinated bilingual communications, translating and documenting formal meetings and official reports.
- Utilized specialized automated systems for data entry, personnel management, and technical reporting to ensure mission readiness.
- Coordinated scheduling and logistics for training exercises, enhancing operational readiness.
- Organized travel arrangements for staff members, ensuring seamless itineraries and accommodations for business trips.
Education
Bachelor of Science - Nursing
Skills
Case Management
Strategic Planning
Regulatory Compliance
Operations & Logistics
Performance Development
Process Optimization
Administration
Microsoft Office
Data Entry
Problem-solving skills
Leadership & Management
Team building
Organizational growth
Customer service
Communication skills
Confidentiality practices
Retention strategies
Client relations
Accomplishments
- Retention Improvement: Increased retention rates by 20% through targeted counseling and strategic recruitment efforts.
- Process Efficiency: Streamlined administrative processes, reducing processing times by 30% for personnel actions.
- Training Impact: Enhanced team performance metrics by 25% through effective training module development and delivery.
- Accountability Excellence: Achieved zero loss in sensitive items tracking during high-volume deployments, maintaining 100% accountability.
Certification
- Senior Leader Course (Strategic Planning)
- Warrior Leader Course
- Structured Self Development (Levels I–II)
- Army Career Counselor (79V)
- Master Fitness Trainer
- Anti-Terrorism Officer (Level I)
- Mortuary Affairs Specialist (Advanced Leader Course)
- First Aid/CPR
- Basic Officer Leader Course
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Army Career Counselor
U.S. Army Reserve
01.2022 - 01.2026Read More
Branch Manager
Moore Advanced Inc
01.2021 - 01.2022Read More
Case Manager / Liaison
U.S. Army Reserve
01.2015 - 01.2021Read More
Unit Administrative Technician
U.S. Army Reserve
2013 - 01.2015Read More
Interamerican University
Bachelor of Science from Nursing
Read More