Kristiaan Riley
Newark,NJ
Summary
Versatile and goal-oriented professional with a track record of enhancing customer satisfaction and streamlining operations at Swissport Cargo Services. Skilled in problem-solving and relationship building, adept at delivering exceptional customer service and care. Proven ability to adapt to dynamic environments, ensuring seamless customer experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Inventory Associate
WIS International Inventory Service
12.2016 - 06.2017
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Teaching Assistant
Sunshine Daycare Center
11.2017 - 09.2018
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Inventory Associate
WIS International Inventory Service
09.2018 - 07.2019
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
Sales Associate/Cashier
Burlington Coat Factory
08.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Forman Mills
01.2021 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Warehouse Associate
Amazon
04.2021 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Import Office Agent
Swissport Cargo Services
10.2021 - 02.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Office Agent
Choice Aviation
02.2024 - 07.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Weequahic High School
Newark, NJ06.2015
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Customer complaint resolution
- Documenting information
- Ensuring customer satisfaction
- Flexible schedule
- Critical thinking
- Order fulfillment
- Internet savvy
Timeline
Office Agent
Choice Aviation
02.2024 - 07.2024
Import Office Agent
Swissport Cargo Services
10.2021 - 02.2024
Warehouse Associate
Amazon
04.2021 - 09.2021
Sales Associate
Forman Mills
01.2021 - 04.2021
Sales Associate/Cashier
Burlington Coat Factory
08.2019 - 01.2020
Inventory Associate
WIS International Inventory Service
09.2018 - 07.2019
Teaching Assistant
Sunshine Daycare Center
11.2017 - 09.2018
Inventory Associate
WIS International Inventory Service
12.2016 - 06.2017
High School Diploma -
Weequahic High School
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