Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kristiaan Vasquez

Cedar Park,TX

Summary

Service oriented Claims Adjuster with over 3 years of experience in central claims. Adept at managing a high volume of claims while maintaining high level of accuracy and providing excellent customer service in a timely manner. Strong analytical skills with the ability to make sound decisions based on data analysis. Skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

11
11
years of professional experience

Work History

Claims Adjuster

Progressive CCU RIT Team
01.2022 - Current
  • Established relationships (as new point of contact) with clients and insurance companies to foster timely claims resolution.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered customer questions regarding deductibles.
  • Documented all investigation activity and presented reports to management.
  • RIT Team Lead
  • DEI Team lead
  • Efficiency FYE Lead


Claims Adjuster

Progressive CCU
01.2021 - 01.2022
  • Customer service
  • Handled calls promptly and with courteous professionalism.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Followed up with customers on unresolved issues.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Interviewed policyholders to verify information and obtain additional details.

Pro-Support Senior Technician

Dell
09.2019 - 12.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Improved customer satisfaction by finding creative solutions to problems
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed average of 20 inbound and outbound technical support calls
  • Researched, resolved and followed up on microsoft and third-party app customer issues, earning above 90 percent customer review rating.
  • Explained technical information in clear terms to promote better understanding for non-technical users.


Assistant Store Manager

Walgreens Pharmacy
07.2012 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Vista Ridge High School
Leander, TX
06.2012

Skills

  • Personal Interviews
  • Damage Assessment
  • Liability Determinations
  • Customer Experience
  • Claim Handling
  • Customer Inquiries
  • Claims Investigations
  • Insurance Policy Coverage Knowledge
  • Service Quality
  • Customer Relationship Management
  • Computer Proficiency

Additional Information

- DEI team lead

- ECT ambassador

- Planeta ERG member

- Efficiency FYE facilitator

Timeline

Claims Adjuster

Progressive CCU RIT Team
01.2022 - Current

Claims Adjuster

Progressive CCU
01.2021 - 01.2022

Pro-Support Senior Technician

Dell
09.2019 - 12.2020

Assistant Store Manager

Walgreens Pharmacy
07.2012 - 09.2019

High School Diploma -

Vista Ridge High School

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Kristiaan Vasquez