Kristian Apodaca
West Point,UT
Summary
Proven track record in enhancing customer satisfaction and loyalty, with exceptional communication and problem-solving skills. Skilled in medical terminology and data entry, consistently exceeded performance metrics. Fostered teamwork and efficiency, ensuring high-quality service delivery and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Nutrition Assistant
Syracuse Arts Academy
07.2023 - Current
- Increased student and staff satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation, cleanliness and serving of food in line with established nutrition guidelines.
- Assisted with mean plan development, addressing individualized dietary requirements.
- Maintained a clean work environment for prepping food and for serving. Cafeteria and kitchen.
- Daily inventory, stocking freezers and fridges. Accepted and counted delivery items to ensure proper count and order.
- Data entry of student information for school numbers and lunch accounts.
- Maintained inventory levels of food supplies while adhering to budget constraints and minimizing waste.
- Coordinated with kitchen staff members effectively, ensuring smooth operations during peak service hours.
- Monitored food safety and sanitation standards in food service areas.
Master Esthetician Lash Artist
Self/ Work From Home
10.2012 - Current
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized product recommendations.
- Contributed to my success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Streamlined appointment scheduling process by implementing an efficient online booking system.
- Educated clients on proper lash care techniques, leading to increased self-care practices at home.
- Maintained a clean and sanitary work environment, adhering to state regulations and policies.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Achieved high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
- Welcomed clients arriving for appointments.
- Created repeat business by developing long-term relationships with regular customers.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
Customer Service Representative/Triage
Myriad Genetic Laboratories
09.2005 - 09.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Entered patient demographics into internal system including insurance and medical history.
- Familiar with medical terminology.
- Began genetic testing based on insurance and medical history.
- Received incoming and made outgoing calls to providers if any other information was needed.
- Scanned all incoming mail and entered into system.
- Faxed to providers or insurance companies when needed.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Master Esthetician
Marinello School of Beauty
Layton, UT08.2011
Medical Assisting
West Coast College
Victorville, CA01.2001
Skills
- Telephone and E-mail Communication
- Dependable and Cooperative
- Schedule Coordination
- Written and verbal communication
- Medical terminology knowledge
- Data Entry
- Customer Service-Oriented
- HIPAA Compliance
- Multitasking efficiency
Timeline
Nutrition Assistant
Syracuse Arts Academy
07.2023 - Current
Master Esthetician Lash Artist
Self/ Work From Home
10.2012 - Current
Customer Service Representative/Triage
Myriad Genetic Laboratories
09.2005 - 09.2010
Master Esthetician
Marinello School of Beauty
Medical Assisting
West Coast College
Similar Profiles
Dahson AraveDahson Arave
Head Baseball Coach at Syracuse Arts AcademyHead Baseball Coach at Syracuse Arts Academy
Heather CastroHeather Castro
Teacher Associate Special Education at Syracuse Arts AcademyTeacher Associate Special Education at Syracuse Arts Academy
Mystie MoyesMystie Moyes
Child Nutrition Assistant at Syracuse Arts AcademyChild Nutrition Assistant at Syracuse Arts Academy