Kristian Barnard
Lincoln
Summary
I am a seasoned professional with 17 years of experience in the collection Industry. I have a complete skill set, which includes excellent analytical and problem solving abilities. I feel that these skills coupled with my excellent verbal communication would complement the position for which I am applying. I have extensive knowledge of Microsoft platforms
Overview
29
29
years of professional experience
1
1
Certification
Work History
Team Lead
Walmart
Rocklin
12.2021 - 02.2023
- As a Team Lead my responsibility was to train new employees and how to locate and stock items on the shelf.
- Coaching when necessary.
- Perform disciplinary action.
- Making sure that all tasks were complete.
- Picking up and verifying overstock.
- Making sure that the product on the shelf is the correct product on the UPC tag per the count of item.
Collector II
Arizona Department of Revenue
07.2010 - 07.2011
- Locate and contact taxpayers (individuals and/or businesses) in person through correspondence and by telephone.
- Collects multiple tax types: personal income, withholding, corporate, transaction privilege (sales), on complex delinquent tax accounts and retrieves delinquent returns.
- Works accounts to proper resolution by analyzing data and finding solutions to taxpayer's problems.
- Establishes payment plans, based on conclusive financial reviews.
- Issues levies on non-responsive taxpayers or on hard core cases.
- Files County and Secretary of State liens on property owned by taxpayer in order to secure the State's interest.
- Prepares non-responsive delinquency accounts for issuance of subpoenas by referral to Field Collections after accounts have received demand to file notices.
- Refers skip trace accounts to collection support staff.
- Conducts investigations to determine assets to levy sources.
- Collect tax (corporate, sales, withholding, personal income) liabilities and delinquent returns through personal and written contact through payment plans and enforced collection activities.
- Review cases to determine proper course of action and effect proper case resolution.
- Conduct financial and skip trace investigations.
- Maintain collection histories through use of automated case management system.
Sr. Collection/Account Executive Assistant
Rexford Funding
03.2007 - 01.2009
- Reviews all invoices being offered for accuracy and completeness including price extensions, terms, shipping/delivering documentation.
- Purchase orders and notice of assignment (if applicable) for Rexford account receivable addresses.
- Handled outbound calls to collect on past due invoices.
- Provide each client with updated invoices via e-mail, Micro-soft spreadsheet, or fax.
- Update Account Executive on collection status for each client which included compiling collection reports, weekly aging, client summaries, past due notices while maintaining the highest customer service.
Collector3
Wells Fargo Bank
Phoenix
01.2005 - 10.2006
- Collect on past due business visa/master cards and business line of credit.
- Handled incoming calls to help resolve customer's issues and while maintaining the highest customer services.
- Utilize collection module to complete minimum number of required accounts.
- Records and transmit all payments on Hogan and all operating systems.
- Other duties were supporting all call periods and focusing on urgency payments, while maintaining the highest customer services.
Sr. Collector Back-end
Bank of America
Phoenix
11.2006 - 04.2006
- Assigned to the Late Collection Department of the Credit Card Center.
- Tasked with preventing the contractual losses of a portfolio in excess One Million.
- Technically qualified in all aspects of my current position, including problem solving, negotiating and locate techniques.
- Extensive job knowledge including the F.D.P.C.A. and Regulation B&Z.
Commercial Collector
AIG Collection
Phoenix
06.2004 - 01.2005
- Prevents contractual losses of a portfolio.
- Technically qualified in all aspects of my current position, including problem solving, negotiating and locate techniques.
- Extensive job knowledge including the F.D.P.C.A.
Customer Service Lead Representative/ Sr. Collector
Matrix Financial Services
Phoenix
07.2000 - 04.2004
- Monitor phone coverage throughout the day to ensure adequate coverage during peak times.
- Responsible for monitoring and distributing work flow to the customer service representative (i.e. Incoming mail, return mail, consumer disputes, and credit bureau disputes and provide training as needed.
- Other responsibilities were to resolve elevated customer issues which included phone calls and written correspondence.
- Other duties were to process all assumptions request verbally and written request, sending out the appropriate paper work on full qualifying and non qualifying assumption which includes in family transfers.
- Compiles monthly phone reports for management review.
- Sr. Collector (07/00- 11/02)
- Trains new employees on the company standards and policies, including FDCPA, High volume telephonic customer contact by utilizing Davox Predicted Dialer.
- Asset loss control for a portfolio 30-120. Completing and recording all special repayment programs.
- Other duties were supporting all call periods and focusing on urgency payments, while maintaining the highest customer services.
Senior Collector
Finova Financial
Scottsdale
09.1998 - 02.2002
- Trains new employees on company standards and policies.
- Utilizing collection module to complete minimum number of required accounts.
- Compiles monthly collection reports for management to determine the outcome of accounts to be out sourced to third party.
- Other duties were supporting other teammates and their workflow and focusing on urgency payments. While maintaining customer retention.
- Co. declared bankruptcy and position eliminated
Senior Collector
Green Tree Financial
03.1997 - 08.1998
- Trains new employees on company policies including the F.D.C.P.A. Asset loss control for a portfolio 30-120 days.
- Completes and records all extensions and foreclosures and recording and transmitting all payments to the corporate accounting department.
- Investigations on true-name fraud and third party fraudulent accounts.
- Corresponds with customers, corporate offices, and local law enforcement agencies on a regular basis.
Senior Mortgage Collector
Financial Support (Norwest Bank Collection)
01.1997 - 03.1997
- Controls asset losses on Installment loan and lines of credit.
- Prepares repossession logs and foreclosure and the upkeep of the customer files on Legacy System.
- This involved contacting the property managements in the sales process foreclosing properties, as well as high telephonic contact.
- Offset and/or seize any and all financial accounts.
Senior Collector
Bank of America
11.1993 - 04.1996
- Assigned to the Late Collection Department of the Credit Card Center.
- Tasked with preventing the contractual losses of a portfolio in excess One Million.
- Technically qualified in all aspects of my current position, including problem solving, negotiating and locate techniques.
- Extensive job knowledge including the F.D.P.C.A. and Regulation B&Z.
Customer Service Lead
Matrix Financial Services
- Monitor phone coverage throughout the day to ensure adequate coverage during peak times.
- Responsible for monitoring and distributing work flow to the customer service representative (i.e. Incoming mail, return mail, consumer disputes, and credit bureau disputes and provide training as needed.
- Other responsibilities were to resolve elevated customer issues which included phone calls and written correspondence.
- Other duties were to process all assumptions request verbally and written request, sending out the appropriate paper work on full qualifying and non qualifying assumption which includes in family transfers.
- Compiles monthly phone reports for management review.
- Co. declared bankruptcy and position eliminated
Education
Basic H.S - High school diploma or GED
West Valley High School
Yakima, WASkills
- Driving
- Customer issue escalation
- Quality control
- Productivity software
- Account management
- Accounting software
- Phone customer support
- Customer service
- Live chat
- Accounting and finance experience
- Experian (debt collection software)
- Debt collection legal action
- Microsoft PowerPoint
- Banking
- Pallet jack
- Operating Systems
- Medical debt collection accounts
- Attention to detail
- Industry knowledge of financial regulations
- Van driver
- Customer communication
- Collections account management
- Task prioritization
- Siebel
- Store opening/closing procedures
- Climbing
- Improving customer support response time
- Multitasking
- Experience with children
- Customer support experience within government industry
- Manual transmission
- Meal preparation
- Customer support
- Phone etiquette
- Account reconciliation
- Grammar
- Experience
- POS systems
- Microsoft Word
- Detailing
- Financial services
- Childcare
- Data entry
- Technical user customer support
- Customer support experience within retail industry
- Internal employee customer service
- Individual consumer customer service
- Customer inquiry handling
- Time management
- Order processing
- Cold Calling
- Employee evaluation
- Customer returns handling
- Administrative experience
- Customer complaint resolution
- Manual handling
- Food safety
- Windows
- Writing skills
- Debt collection payment plan
- Client services
- Unloading
- Microsoft Outlook
- Customer support specialist experience
- Basic math
- In-person customer service
- Computer skills
- Customer training
- Mobile devices
- Food service
- Microsoft Windows
- Order picking
- Outdoor work
- Credit card accounts
- Government agency customer support
- Microsoft Office
- Microsoft Excel
- Retail sales transactions
- Mortgage debt collection accounts
- Warehouse experience
- Debt collection skip tracing
- Fair Housing regulations
- Phone call management
- Word processing
- Debt collection
- Computer operation
- Investor customer service experience
- Managing customer accounts
- Restaurant experience
- Accounts receivable
- Call center experience
- Managing teams in a customer support role
- Debt collection negotiation
- Typing
- Phone communication
- Care plans
- Front desk
- Organizational skills
- Small business owner customer support experience
- Email customer support
- Fraud
- Negotiation
- B2B sales
- Active Directory
- Order entry
- Customer support experience within hospitality industry
- Auto loan debt collection accounts
- Computer literacy
- English
- Debt recovery
- Heavy lifting
- Technical Proficiency
- Collection effectiveness report
- Linux
Certification
- Driver's License, 05/01/86, 05/31/35
- CPR Certification
- Food Handler Certification
- First Aid Certification
- Non-CDL Class C
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Team Lead
Walmart
12.2021 - 02.2023
Collector II
Arizona Department of Revenue
07.2010 - 07.2011
Sr. Collection/Account Executive Assistant
Rexford Funding
03.2007 - 01.2009
Sr. Collector Back-end
Bank of America
11.2006 - 04.2006
Collector3
Wells Fargo Bank
01.2005 - 10.2006
Commercial Collector
AIG Collection
06.2004 - 01.2005
Customer Service Lead Representative/ Sr. Collector
Matrix Financial Services
07.2000 - 04.2004
Senior Collector
Finova Financial
09.1998 - 02.2002
Senior Collector
Green Tree Financial
03.1997 - 08.1998
Senior Mortgage Collector
Financial Support (Norwest Bank Collection)
01.1997 - 03.1997
Senior Collector
Bank of America
11.1993 - 04.1996
Customer Service Lead
Matrix Financial Services
Basic H.S - High school diploma or GED
West Valley High School