Kristian Bates
Mobile,AL
Summary
Attentive telecommunications professional with computer skills and expertise in records management. Ability to thrive as part of a team environment or independently. Organized, thorough, and successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Public Safety Dispatcher
Mobile County Sheriffs Office
10.2009 - Current
- Multitasked effectively, managing multiple phone lines, computer programs, and radio frequencies simultaneously.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
- Remained calm in very high-pressure situations while still managing to facilitate conflict resolution with callers.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proven to be adaptable in a challenging environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL05.2006
Skills
- Proficient with Microsoft Excel
- Public Relations
- Information Gathering
- Database and Records Management
- 70 WPM Typing Speed
- Highly Effective Communication
- Analytical Skills
- Computer Proficiency
- Customer Service
- Attention to Detail
- Organizational Skills
- Telephone Etiquette
Timeline
Public Safety Dispatcher
Mobile County Sheriffs Office
10.2009 - Current
High School Diploma -
Alma Bryant High School
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