Kristian Binns
Inglewood,CA
Overview
7
7
years of professional experience
Work History
IHSS Provider
Los Angeles
05.2019 - Current
- Managed patient transportation and appointment scheduling.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Ensured that all safety regulations were followed at all times in order to reduce risk of injury.
- Responded promptly to emergency situations involving the client's health or safety.
- Helped clients get in and out of beds and wheelchairs.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Pre School Teacher's Aide
Little Scholars Academy
Los Angeles
08.2021 - 04.2022
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Arranged classroom furniture and learning materials to keep areas neat.
- Encouraged students to express themselves through art, music or drama.
- Supported lead teacher with daily classroom activities.
Customer Service Representative
WSS
Gardena, CA
08.2019 - 07.2020
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Call Center Representative
Branded Online
Rancho Dominguez
04.2019 - 01.2020
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Over 60+ inbound calls, canceling orders, issuing refunds, filing complaints
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Cashier/Stocker
Dollar Tree
04.2018 - 06.2019
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped with purchases and signed customers up for rewards program.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Guard
Corporation Service Company (CSC)
Torrance
07.2017 - 05.2018
- Observed surveillance cameras for any suspicious activity or intruders.
- Searched bags manually to identify prohibited items and contraband.
- Patrolled crowds during events to preserve order and promote security.
- Answered questions from the public regarding facility rules and regulations.
- Responded to alarms, emergencies, and disturbances.
Education
High School Diploma -
City of Angels Los Angeles
Skills
- Strong Communication Skills
- Customer Service
- Patience
- Fast Learning
- Team Leadership
- Energetic Work Attitude
- Time Management
- Computer Skills
- Team Player
- Management Skills
- Active Learning
- Organized
- Meal Preparation
- Behavioral Management
- Client Documentation
- Patient Transport
- Schedule Management
- Patient Care
- Housekeeping
- Documentation
- First Aid and Safety
- Call Control
- Payment Processing
- Data Entry
- Call Documentation Skills
Timeline
Pre School Teacher's Aide
Little Scholars Academy
08.2021 - 04.2022
Customer Service Representative
WSS
08.2019 - 07.2020
IHSS Provider
05.2019 - Current
Call Center Representative
Branded Online
04.2019 - 01.2020
Cashier/Stocker
Dollar Tree
04.2018 - 06.2019
Guard
Corporation Service Company (CSC)
07.2017 - 05.2018
High School Diploma -
City of Angels Los Angeles