Kristian Borges
Waxhaw,NC
Summary
Diligent Staff Member offering 5 year history of handling tasks such as customer service and management independently and efficiently. Learns new processes quickly and consistently seeks out ways to support team objectives. Proficient in microsoft.
Overview
7
7
years of professional experience
Work History
Lead Driver
Heartkey Logistics
Charlotte, NC
10.2023 - Current
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Assisted in recruitment efforts by identifying top talent within the driver pool and recommending candidates for promotions or additional responsibilities.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Developed strong relationships with dispatchers and warehouse staff for seamless coordination of daily tasks.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Collaborated with management to develop improved scheduling procedures that reduced downtime between assignments.
- Drove safely in various weather and road conditions to avoid accidents.
- Delivered goods and products to customer on time and in excellent condition.
Store Manager
Metro By T-Mobile
Pembroke Pines, FL
05.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services..
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques...
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Staff Member
I9 Sports
10.2021 - Current
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- coach and officiate games of all sports from ages of 3-17.
Assistant
Jc Profesional Renovations
Charlotte, NC
02.2020 - 04.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed safety protocols to minimize workplace accidents.
- Installed new locks, door handles, and door closers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Operated landscaping equipment with focus on safety and machine longevity.
Park Staff Member
City Of Hialeah Parks And Recreation
01.2018 - 01.2020
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Provided information and guidance for park visitors, answered questions and inquiries and scheduling rentals.
- in charge of supervising children under the age of 16 as well as coaching them.
Education
Associate of Arts - Business
Community Christian College
Redlands, CA03.2024
Real Estate
Florida Gold Coast
Miami Fl03.2022
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2020
Skills
- Materials restocking
- Safe equipment operations
- Advanced [Software] knowledge
- Customer service understanding
- Planning and Coordination
- Organization and Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Driver
Heartkey Logistics
10.2023 - Current
Store Manager
Metro By T-Mobile
05.2022 - Current
Staff Member
I9 Sports
10.2021 - Current
Assistant
Jc Profesional Renovations
02.2020 - 04.2022
Park Staff Member
City Of Hialeah Parks And Recreation
01.2018 - 01.2020
Associate of Arts - Business
Community Christian College
Real Estate
Florida Gold Coast
High School Diploma -
Barbara Goleman Senior High School