Kristian Butler
Frisco,TX
Summary
Driven professional with extensive experience at Integris Baptist Medical Center, excelling in patient communication and transport. Demonstrated expertise in maintaining patient safety and confidentiality, alongside superior customer service skills. Proven track record in enhancing patient experience and streamlining operational efficiency, evidenced by training new staff and implementing infection control protocols.
Overview
3
3
years of professional experience
Work History
Patient Transporter
Integris Baptist Medical Center
12.2022 - 07.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.ra
- Assisted radiologist in performing special imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
Patient Service Representative
Integris Baptist Medical Center
05.2020 - 12.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
High School Diploma -
Allen High School
Allen, TX05.2017
Skills
- Patient Communication
- Patient Safety
- Patient confidentiality
- Customer Service
- Patient Transport
Timeline
Patient Transporter
Integris Baptist Medical Center
12.2022 - 07.2023
Patient Service Representative
Integris Baptist Medical Center
05.2020 - 12.2022
High School Diploma -
Allen High School
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