Kristian Canales
San Antonio,TX
Summary
Passionate licensed nursing facility administrator with several years of hands-on experience in fast-paced long-term care facilities and with extensive knowledge in Medicare and Medicaid statutes regulating the long-term care industry. Driven and compassionate with exceptional communication skills and outstanding proficiency in nursing facility finances. Proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Seeking a permanent full-time administrator position at a nursing facility to advance a career and grow with the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Senior Living Properties
2024.01 - Current
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
- Discussed resident census data and admissions and discharge information in department-head meetings.
- Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
- Advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Successfully negotiated client contract renewals to create increased revenue.
- Received 2024 Great Place to Work Certification through effective and efficient work culture changes.
Interim Licensed Nursing Facility Administrator
Dignity Healthcare Services
2023.09 - Current
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Directed daily operations at facility caring for more than 55 individuals.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Improved employee relations, ensuring coordination of delivery of quality care and services to residents.
- Served as abuse coordinator for facility.
Interim Licensed Nursing Facility Administrator
Arboreta Healthcare LLC
2023.06 - 2023.09
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Established culture of teamwork among staff members, fostering collaboration towards common goals.
- Negotiated contracts with external suppliers for cost-effective procurement of equipment and services.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
- Implemented proactive measures to reduce downtime due to equipment malfunctions or staffing issues.
- Enhanced staff productivity through effective communication and training programs.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Maintained safe working environment through regular safety inspections and adherence to compliance standards.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Served as point of contact for internal and external customers seeking support and information.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Monitored and enforced budgets for all facilities-related activities to reduce unnecessary expenses.
Interim Licensed Nursing Facility Administrator
Solutions Healthcare
2023.02 - 2023.06
- Successfully directed licensed 94 bed skilled long term care facility with additional secure unit.
- Built cooperative spirit among employees through leadership and motivation that created deep sense of commitment among employees.
- Increased annual resident revenue through additional admissions by securing Medicare certification for entire facility.
- Made decisions that were in best interest of facility and its main stakeholders, in planning, implementing and evaluating all aspect of facility program and operations.
- Ensured that all employee adhered to all company policies, including local, state and financial regulations and was responsible for day-to-day operations of building, in accordance with applicable policies and procedures.
- Improved employee relations, ensuring coordination of delivery of quality care and services to residents.
- Served as abuse coordinator for facility.
- Followed out with tasks delegated by Regional Director of Operations.
- Graduation from accredited university with license to practice Health Care Administration in Long Term Care – NHA
Administrator in Training
Cascades Healthcare
2022.08 - 2023.01
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Managed spend downs and kept cost control maintained across departments
- Orchestrated and attended QAPI meetings monthly
- Investigated, gathered documentation, completed and filed 3613A reportable within facility.
- Attended and participated in state surveys and IDR's
- Worked on POC's for state deficiencies
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Planned and controlled budgets for contracts, equipment and supplies.
Business Office Manager
Cascades Healthcare
2021.08 - 2023.01
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Established and maintained filing systems to support office personnel.
- Directed and oversaw office personnel activities.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Reviewed invoices for accuracy to identify cost savings.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Attended and participated in continuing educational programs to optimize job performance.
- Monitored office inventory to maintain supply levels.
- Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
- Managed and maintained Private Spend Worksheets and assists with Medicaid Pending Tracking
- Processed 3018/3019 forms for Medicare/Medicaid residents
Business Office Manager
HSM of Texas
2020.03 - 2021.08
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Established and maintained filing systems to support office personnel.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Reviewed invoices for accuracy to identify cost savings.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Monitored office inventory to maintain supply levels.
- Managed and maintained Private Spend Worksheets and assists with Medicaid Pending Tracking
- Processed 3018/3019 forms for Medicare/Medicaid residents
Revenue Cycle Coordinator
Heart to Heart Hospice
2019.03 - 2020.03
- Prepared and processed forms 3071 for Individual Election/Cancellation/Update and 3074, Physician Certification of Terminal Illness
- Created and processed electronic claims submissions for assigned locations and payers daily
- Responsible for performing centralized daily, weekly and monthly audits and billing processes to ensure complete, accurate and timely reimbursement of all hospice services
- Ensured processes followed are following Hospice procedures and regulatory standards
Education
Master of Science - Healthcare Administration
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
Lubbock, Texas05.2023
Certificate in Long Term Care Administration (CRLA) - Long Term Care Administration
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
Lubbock, Texas08.2022
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH12.2021
Skills
- Business Operations Management
- Human Resources Management
- Cost Control
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Invoicing and Billing
- Expense Reporting
- Decision-making & Critical thinking
- Supervision & leadership
- Organizational Leadership & Operations Management
- Quality Improvement
Certification
Certified Dementia Practitioner
Timeline
Licensed Nursing Home Administrator
Senior Living Properties
2024.01 - Current
Interim Licensed Nursing Facility Administrator
Dignity Healthcare Services
2023.09 - Current
Interim Licensed Nursing Facility Administrator
Arboreta Healthcare LLC
2023.06 - 2023.09
Interim Licensed Nursing Facility Administrator
Solutions Healthcare
2023.02 - 2023.06
Administrator in Training
Cascades Healthcare
2022.08 - 2023.01
Business Office Manager
Cascades Healthcare
2021.08 - 2023.01
Business Office Manager
HSM of Texas
2020.03 - 2021.08
Revenue Cycle Coordinator
Heart to Heart Hospice
2019.03 - 2020.03
Master of Science - Healthcare Administration
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
Certificate in Long Term Care Administration (CRLA) - Long Term Care Administration
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Certified Dementia Practitioner
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