Versatile professional with a strong background in fine arts and extensive experience as a team leader. Proven ability to collaborate cross-departmentally and provide top-level leadership support. Has in depth training and mentorship experience.
Overview
16
16
years of professional experience
Work History
Team Leader Manager
Express Scripts
01.2017 - 12.2018
Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Developed performance measurement strategies, identifying areas for improvement.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Aligned team goals and objectives with organizational strategy, aiding business growth.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Claims Analyst
Express Scripts
05.2011 - 01.2017
Maintained strict confidentiality with all personal data as per company guidelines.
Documented information gathered in field and uploaded data to company database for efficient processing.
Business Owner
Internet Cafe
01.2005 - 12.2010
Enhanced customer satisfaction by providing efficient and friendly service to patrons.
Ensured seamless operations by maintaining up-to-date software and hardware systems.
Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
Assisted customers with various technical issues, fostering a positive experience for all users.
Managed inventory levels, ordering supplies as needed to maintain optimal stock levels.
Graphic Designer
Lemon Party Magazine
01.2003 - 12.2004
Paid attention to detail while completing assignments.
Completed final touches for projects such as images sizes and font selection.
Developed creative design for print materials, brochures, banners, and signs.
Completed final touches for projects before rollout.