KRISTIAN GOLPHIN
Atlanta,GA
Summary
Dynamic professional with a proven track record of enhancing workplace environments and elevating staff morale. Results-oriented approach is complemented by a commitment to continuous learning and innovation. Expertise in analytical thinking and creative problem-solving drives the delivery of high-impact solutions in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Tech Ops Administrator
Zachary Piper
Atlanta, GA
07.2024 - Current
- Monitor and report deployment flow to ensure operational functionality, and escalate issues promptly and accurately back to the deploying team.
- Identify and drive fixes with feature teams for volume drivers.
- Run documented deployment scripts and procedures.
- Coordinate restoration actions with other teams.
- Support outage restoration actions, escalating within published SLAs, or when indicated by procedure.
- Document all investigative and restorative actions in the designated system of record for audit purposes, and root cause investigations.
- Identify and drive recovery levers with feature teams.
- Problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
- Update standard operating procedures and technical training guides documentation as needed.
Field Service Support Specialist
LG-Tek
Fort Meade, USA
04.2024 - 07.2024
- Candidate processing activities
- Pre-employment activities
- New hire activities
- Pre-deployment/deployment/post-deployment activities
- Global workforce activities
- Administrative activities
- Travel scheduling
- Reimbursement activities
- Payroll activities
- Preparing briefings
- Providing presentations
- Developed specialized skills in customer service and client relations
- Managed workflow processes, ensuring deadlines were met within budget constraints
Access Control Officer
Cencore LLC
Annapolis Junction, USA
03.2023 - 04.2024
- Resolved customer complaints related to access control issues in a timely manner
- Coordinated with other departments such as IT department for installation and maintenance of access control systems
- Responded swiftly to emergency situations and provided assistance as required
- Monitored access control systems, including CCTV cameras and security alarms, to identify potential threats or breaches in security protocols
Data Center Manager
Department of Defense
Fort Meade, USA
09.2021 - 03.2023
- Performed administrative duties such as maintaining logs on daily activities, writing reports
- Coordinated with internal teams to ensure proper installation of servers, storage devices, cabling, and other infrastructure components
- Designed and implemented monitoring tools to track key performance indicators across multiple platforms
- Ensured that all changes made within the data centers adhere to change management protocols
- Facilitated communication between vendors and internal staff during equipment installations or repairs
- Provided technical support to end-users in resolving system-related problems within the data center environment
- Maintained accurate inventory records of all hardware components located within the data centers
- Coordinated with vendors to ensure timely delivery of hardware, software, upgrades, and other IT-related services
Education
Bachelor of Science (B.S.) - Criminal Justice
Coppin State University
Baltimore, MD12.2020
Skills
- Supply management
- Root Cause Analysis
- Customer Relations
- Technical communication
- Expert in Microsoft
- Adaptability
- Expert problem solving
- Attention to detail
- Conflict resolution
- Customer service
- Advanced communication
- Creative thinking
- Time management
- Technical support
- MS office
References
References available upon request.
Timeline
Tech Ops Administrator
Zachary Piper
07.2024 - Current
Field Service Support Specialist
LG-Tek
04.2024 - 07.2024
Access Control Officer
Cencore LLC
03.2023 - 04.2024
Data Center Manager
Department of Defense
09.2021 - 03.2023
Bachelor of Science (B.S.) - Criminal Justice
Coppin State University
Similar Profiles
AMBER BUCKNERAMBER BUCKNER
Executive Director of Operations at ZP Group | Parent Company of Piper Companies & Zachary Piper SolutionsExecutive Director of Operations at ZP Group | Parent Company of Piper Companies & Zachary Piper Solutions
Marco MarquezMarco Marquez
Windows Architect at Zachary PiperWindows Architect at Zachary Piper
Aimee SanchezAimee Sanchez
Certified Medical Coder - Contract at Zachary Piper SolutionsCertified Medical Coder - Contract at Zachary Piper Solutions