Kristian Gonzalez
Minot
Summary
Recent graduate with foundational knowledge in History and hands-on experience gained through academic projects and teaching shadowing. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bravera Bank
11.2024 - Current
- I am responsible in assisting bank clients with account service accounting for certificate of deposit, money market accounts, checking and savings accounts, home mortgage loans, personal loans, auto loans, and IRA accounts. I assist clients with answering any questions they may have in regards to account or item they hold with Bravera. I also am responsible in handling any payments made to accounts, monetary transfers, and deposits made via mobile phone.
Financial Services Representative
North Star Community Credit Union
07.2024 - 10.2024
- I am responsible in reviewing applications for personal/signature, auto, home improvement, and holiday loans for members of the credit union. My duties consist of analyzing member credit reports, reviewing member accounts, and reviewing proof of income from employment or other sources of income. My duty also consists of cross-selling other credit products to the credit union members that are beneficial for their financial outlook.
Consumer Loan Officer
GECU
07.2023 - 05.2024
- I am responsible in reviewing applications for personal/signature, auto, home improvement, and holiday loans for members of the credit union. My duties consist of analyzing member credit reports, reviewing member accounts, and reviewing proof of income from employment or other sources of income. My duty also consists of cross-selling other credit products to the credit union members that are beneficial for their financial outlook.
Member Contact Center Representative
Security Service Federal Credit Union
04.2021 - 07.2023
- I am responsible in assisting credit union members with account service accounting for certificate of deposit, money market accounts, checking and savings accounts, and home mortgage loans, personal loans, auto loans, and IRA accounts. I assist members with answering any questions they may have in regards to account or item they hold with SSFCU. I also am responsible in handling any payments made to accounts, monetary transfers, deposits via mobile phone or redirecting to a physical branch location (if needed).
Operations Trainer/Operations Management
AT&T
09.2016 - 04.2021
- I am in charge of development of new hire employees and how they adapt to a new job environment. I also develop training agenda and curriculum for 6 week training.
- I assist in managing a team in order to drive required sales metrics to help agents meet criteria for commissions and drive performance at my site of work. I assist customer's with making decisions over High Speed Internet, Direct, Home Phone, and mobility options. I use value and benefits of service in order to gain the customer's attention to the new service and close the sale. My job consists of time management for each customer I interact with, using key sales techniques, closing on a specific quota in order to obtain commission, and most of all respect for the company and client.
Cocktail Waitress
Speaking Rock Entertainment Center
02.2016 - 09.2016
- Attend to customers in hospitable and professional manner while serving food and cocktails, keep account for credit card and cash transactions, cover bar when needed.
Education
High school or equivalent -
Ysleta High School
Bachelor of Arts - History
Arizona State University
Phoenix, AZ05-2025
Associate of Arts - Associates of Arts in Education
El Paso Community College
El Paso, TX05.2022
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Financial planning
- Cross-selling products
- Financial advising
- Banking
- Loans
- Cash flow management
- Loan origination
- Debt restructuring
- Proficient in Microsoft Office
- Critical thinking
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
- Time management
- Active listening
- Written communication
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bravera Bank
11.2024 - Current
Financial Services Representative
North Star Community Credit Union
07.2024 - 10.2024
Consumer Loan Officer
GECU
07.2023 - 05.2024
Member Contact Center Representative
Security Service Federal Credit Union
04.2021 - 07.2023
Operations Trainer/Operations Management
AT&T
09.2016 - 04.2021
Cocktail Waitress
Speaking Rock Entertainment Center
02.2016 - 09.2016
Associate of Arts - Associates of Arts in Education
El Paso Community College
High school or equivalent -
Ysleta High School
Bachelor of Arts - History
Arizona State University
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